Contributor
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117 Messages
DVR Recording missing next day
Hello,
here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording is no longer present in my saved recordings.
this has happened more than once on different channels with different programs. I wanted to make you aware of this issue so you can share it with the engineering team as a defect.
XfinityMatthew
Official Employee
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1.8K Messages
8 hours ago
Hello @TigerJr Thanks for getting this reported to us. There is not currently a know issue with this being reported widespread issue. But we will get it reported over to the engineers to see if there is something the system isn't recognizing when you reinitiate a recording.
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