Skip to main content
user_a3d052
20th Anniversary celebration
1st Topic
1st Like

Visitor

 • 

13 Messages

Friday, April 14th, 2023

Closed

DVR Pixeling & Not Recording Full Program

Have had 2 techs out; 4 new cable boxes; new modem; new hdm1 cords; checked outside & inside wiring replaced TV & still my DVR is Pixeling & acting weird including not recording the entire program. The DVR does work in my bedroom but my Mom wants to watch her recordings in the living room & becuz of the DVR misbehaving she cannot. I am so frustrated!!!!  PLEASE HELP!!!

Question

 • 

Updated 

2 years ago

139

1

Oldest First
Selected Oldest First
CCKyla

Problem Solver

 • 

411 Messages

3 years ago

I'm truly apologetic to hear this and I'd like to look into this a little deeper. Can you send a direct message address to "Xfinity Support" with your name and address?

5

0

CCHeather

Problem Solver

 • 

1.1K Messages

@user_a3d052 Thank you for the reply. For your own security it has been removed. Please do not provide personal information on the public forum. 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

I no longer work for Comcast.

3 years ago

0

user_a3d052

Visitor

 • 

13 Messages

I believe I responded correctly under Direct Message. Please confirm you received Direct Message.

3 years ago

0

A_M_O

Frequent Visitor

 • 

8 Messages

@user_a3d052​ 

I'm having the same problem now.  Did you ever get a response and if so, how was it resolved?

2 years ago

0

XfinityFrank

Official Employee

 • 

1.8K Messages

Hi there @A_M_O ! In most cases, the reason there would be problems with DVR recordings pixelating or cutting off is a signal issue in the home. You want to make sure that the coaxial cable to the box and wall plate are connected snugly and there are no breaks as a first step. If you would like some help checking out your signal, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here