U

Visitor

 • 

1 Message

Mon, Jul 11, 2022 8:04 PM

DVR Pixelation

My DVR Recordings continue to have pixelation.  Technician was out last month and replaced feed to house and said that would fix the issue though it has not.  Nightime recorded shows tend to be worse than daytime.   No problem watching the shows live.

Official Employee

 • 

201 Messages

2 m ago

@user_83d6d0 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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