darTTh_audi's profile

Regular Visitor

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5 Messages

Sun, May 17, 2020 5:00 AM

commercial audio is too loud after system refresh

I had to do a system refresh and restart on my box yesterday and now the commercial audio is significantly louder than the regular programming.  How do I get tehm back to being equalized?

Responses

Regular Visitor

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5 Messages

1 y ago

But I had no issue with the audio levels being equalized before this refresh.  Something has changed.

Rustyben

Expert

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24K Messages

1 y ago


@darTTh_audi wrote:

But I had no issue with the audio levels being equalized before this refresh.  Something has changed.


the set top box is all digital. it knows nothing about content and does no adjusting/equalizing. any adjustments done has to be by your TV's circuits. Some TVs do have an audio menu that might include volume automatic leveling control.

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Rustyben

Expert

 • 

24K Messages

1 y ago


@darTTh_audi wrote:

I had to do a system refresh and restart on my box yesterday and now the commercial audio is significantly louder than the regular programming.  How do I get tehm back to being equalized?


the set top box is only carrying streams, and it does not know the content. the audio levels are set at the production end. many commercials do used louder audio levels. there is no adjustment other than your mute or volume control.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

5 m ago

It's not your box, nor is it your TV.  It's Xfinity.  They're sending loud commercials.

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