E

Visitor

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1 Message

Thu, Oct 21, 2021 2:54 AM

Channel subscription required to record channel

Hi there,

I noticed today that I am not able to record shows on channels that are part of our package and get a message on our X1 box that says "Channel subscription required to record channel." I have a similar issue on the Stream app, though on my phone almost all channels don't even show up in the first place so I am not able to watch on Stream. On the desktop version of Stream I am not able to watch anything because I need to "subscribe."

Our account is up to date and we have not had any service interruptions. I have conducted a service refresh and also reset our X1 box but it has not resolved the issue. 

What can I do to get our DVR and Stream capabilities back on track? Thank you. 

Official Employee

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3K Messages

1 m ago

Hello, @emmons_reb. Thanks so much for taking the time to reach out to us here on the Xfinity Forums. I'm sorry to hear you are having trouble with your subscription entitlements. I'd like to take a closer look with you so we can get that fixed. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

 

 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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