Skip to main content
user_f8483r
1st Topic

Visitor

 • 

1 Message

Thursday, December 4th, 2025 4:21 PM

Audio muted for live music

When watching a show, the normal dialogue is ok but when live music is played it is very muted. If I change audio settings to stereo from Dolby it sounds louder but now I don’t have surround.   What is the correct setting to fix this?

Question

 • 

Updated 

11 hours ago

8

1

0

Oldest First
Selected Oldest First
XfinityEva

Official Employee

 • 

2.1K Messages

11 hours ago

Hello @user_f8483r

 

  1. Balance the box and TV volume:
    • Access the TV Adapter's or TV Box's main menu.
    • Select Setup.
    • Select Audio Setup.
    • For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output.
      • Note: If you select No, your current volume settings will be retained.
  2. It may be necessary to repeat this procedure several times.
  3. You can also press Mute on the TV Adapter remote or TV Box remote and try to get sound through the TV.
  4. If a DVD player or VCR is on, turn it off when not in use.

Tips:

  • If the volume is controlled through the TV Adapter or TV Box, do not adjust the TV volume setting moving forward.
  • If the volume is controlled through the TV, do not adjust the TV Adapter or TV Box volume setting moving forward.
  • Always verify that the box and TV volume are properly balanced (especially when recording).

Full article here: https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv

0

0

forum icon

New to the Community?

Start Here