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ventruejusticar
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64 Messages

Sunday, April 16th, 2023 7:09 AM

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AppleTV Plus App Will Not Launch On X1

I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch.  It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever.

All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu, Youtube, HBO Max, Paramount+, etc without issue as expected.

Also as expected, I'm able to access AppleTV+ on my Apple TV streaming box, FireTV box, TCL Roku TV & onn. Google TV box.

I have tried rebooting the X1 cable TV box.  I have also tried launching the AppleTV+ app on X1 on one of my other X1 boxes and it fails and sticks on the same screen.  Not that it should make any difference with the app launching but I do have an active Apple subscription to AppleTV+ via directly thru Apple.

I thank you for your attention.  This is a relatively low priority problem as I have the other platforms to access AppleTV+ but it would be nice to get this fixed.

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3 years ago

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user_gukkft

2 Messages

3 years ago

I used these steps to clear the stored data which ultimately worked although now I have sign in to all my apps again 😫

On the box, you are having issues with if you could press the Xfinity button on your remote. Use the right or left arrow buttons to get to the gear icon and then press OK to go to Settings. Use the up or down arrow buttons to get to Privacy and press OK. Go to Locally stored data and press OK.  Once that is cleared you may have to log back into your apps that are connected to the box. 

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ventruejusticar

Contributor

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64 Messages

Yes, those steps fixed my problem and that solution appeared at the very beginning of this thread, perhaps you didn't see it.  :)

3 years ago

0

ScottBojko

New Poster

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7 Messages

@user_gukkft​

thank you.

When I cleared locally stored data the “fix” only lasted until the next day when the same problem reoccurred 

3 years ago

0

user_ddcfdc

Visitor

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9 Messages

@user_gukkft​ 

I posted on another thread related to this issue last week.  After much interaction with Xfinity, my access to Apple TV content on my X1 box was restored (system reset, firmware issue was explanation/solution they performed).  Next day, same problem recurred.  I gave up but tried again today, same issue.  I'm not eager to try the Privacy Settings solution as other users said that didn't work more than once.  (I also confess i don't want to have to log back into all my apps, but if all users found this to actually work more than one day, I would follow this suggestion!)

Xfinity has really been a huge disappointment with this issue; clearly, they are trouble-shooting and evolving what "works" just as we are.  I hope they will actually TALK to Apple TV tech staff and figure out the permanent solution.

3 years ago

CCGabby

Retired Employee

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1.5K Messages

Hello, @ScottBojko. Thanks for reaching our team regarding the Apple TV concerns. Are you experiencing the issue with any other app and are you getting any type of error message?

3 years ago

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