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Wed, Jun 19, 2019 12:00 PM

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question

 

I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?

 

Answer

 

Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.


Note: No other aspect of the TiVo experience was affected by this change (e.g., customers can still access live programming and DVR content).

 

 

Why can I no longer access Xfinity On Demand on my TiVo device?
We made the decision to remove the Xfinity On Demand app from TiVo devices because the platform uses outdated technology that can't be updated and is therefore susceptible to security breaches. The decision to remove the feature was made in close consultation with TiVo.

Does this include access to Subscription Video on Demand (SVOD) packages I access through Xfinity On Demand, like DOGTV and History Vault On Demand?
Yes. In order to continue watching this content, you'll need an Xfinity TV Box or a device that can access the Xfinity Stream app (Roku, certain Smart TVs, smartphone, tablet or computer). 

Were any other parts of my TiVo experience be affected by this change?
No, no other part of your TiVo experience with Xfinity were affected. You can still watch and record live TV, and your recordings won’t be deleted.

Are there other ways I can watch On Demand content?
Yes. If you have an Xfinity TV Box, you can still access your On Demand content, including any SVOD subscriptions. You can also access all of your On Demand content via the Xfinity Stream app and portal, which is available on Apple and Android devices, computers/laptops, Roku devices, Samsung Smart TVs and more. S

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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