2 Messages

Thu, Jul 29, 2021 3:46 PM

xfinity login loop


I found this problem posted several times in the past year but don't recall a reliable solution. 

I login to the Xfinity.com web site and click on the email icon. 

It says "Welcome to Xfinity Connect- We are now loading your email".

It then loops back to the Xfinity.com home page.

I contacted phone support and they had me reboot, clear cache and cookies, try another browser, try incognito mode on Chrome. etc.

They said this was a known problem but no easy solution.

I spent an hour on phone support and it was eventually elevated to 2nd tier. 

The 2nd tier support agent told me he would have to elevate it to the server team and that he would call me back in 2 hours with an update.  

That was 2 days ago and the email problem has not been fixed.

This is my primary comcast email and I use it for AppleID and so forth!



William M.


Official Employee


146 Messages

2 m ago

Hi there @user_63e4c1!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and ready to assist with this in any way that we can.  So that we can take a closer look at this for you, can you please send us a private message with your full name and account information?  


To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"

Click the "Peer to peer chat" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it



2 Messages

@XfinityArmand Sent copy of this post along with full name and account info via Direct Messaging to Xfinity Support.

Official Employee


146 Messages

We are on it!  The message has been received and replied to!  Thanks so much!

I am an Official Xfinity Employee.
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