U

Visitor

 • 

1 Message

Sat, Jul 3, 2021 12:37 PM

Using xfintiy moblie as a Manager

I've gone through so many chats, called 3 different phone calls.

This XFINTIY website says that a Manager can manage the xfinity mobile account. 

https://www.xfinity.com/support/articles/simplified-user-roles-and-permissions

I am a "Manager" but when i go to xfinity mobile account it asks me if i am a primary user.

Can someone fix my account or explain why the website is wrong?

During one chat the person said i have to use the primary's login credentials but my primary uses 2 step authorization which makes this extremely frustrating. Why does this have to be so difficult, why can't xfinity mobile have users?

Responses

XfinityAmira

Official Employee

 • 

2.4K Messages

3 m ago

Hello, thanks for taking the time to reach out to us in regard to your Xfinity Mobile account. As an Xfinity Mobile customer myself, I know how important it is to have full access to your online account. I do apologize for the complications you have run into with us thus far when trying to get this fixed. Our department handles specific customer service request and unfortunately, we are unable to access Xfinity Mobile Support tools. I recommend reaching out directly to our Xfinity Mobile team members who are the experts in all things Xfinity Mobile. You can reach them by phone at 1-888-936-4968 or through their website https://comca.st/3qkcoeX.

 

Thank you! 

New to the Community?

Start Here