1 Message

Wed, Mar 24, 2021 10:39 AM


Sorry, This Isn’t Working Right Now

I have a new account.

“Sorry, This Isn’t Working Right Now” is popping up when I log in. 

Official Employee


839 Messages

10 m ago

Hi there @keanya_hawkins

Start by going to http://xfinity.com/id and look up your Xfinity ID.

The email you've registered with this forum is not currently tied to an active account.

If you don't have an Xfinity ID, go to http://xfinity.com/getstarted 

Official Employee


485 Messages

10 m ago

Hello and thank you! I really appreciate you becoming a member of the Comcast Family! Were you able to access your account? If you are still having issues, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. 

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