U

Visitor

 • 

1 Message

Wed, May 25, 2022 5:48 PM

Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.

I ordered internet service and I wanted to check and start to install internet service but I cannot log in since

Hmm, the page didn't load correctly

Try refreshing the page, if the problem persists, try again later.

this keep loading. 

And tried to log in through xfinity app but

Access not Authorized

You signed in successfully, but you must be an Xfinity user to enjoy this service.

this keep happening.

Official Employee

 • 

177 Messages

1分前

@user_e2ee88 Thank you for reaching out on the Xfinity Community Forums. I am happy to take a look at your order. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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