Visitor
•
5 Messages
Contact Verification Loop Preventing Me From Paying/Managing Profile
Hi, I’m stuck in a contact verification loop.
My phone and email are already updated and match in both the Account and Security settings, but I keep getting a verification error and cannot access anything.
Can you please reset the verification or remove any account lock so I can proceed?
My phone and email are already updated and match in both the Account and Security settings, but I keep getting a verification error and cannot access anything.
Can you please reset the verification or remove any account lock so I can proceed?
user_crwysz
Visitor
•
5 Messages
19 hours ago
In XFinity web. Trying to pay my bill. Thank you
0
0
XfinityMelinda
Official Employee
•
183 Messages
18 hours ago
Greetings @user_crwysz! Thank you for taking the time to reach out to us on our Xfinity Community Forum! I know how important it is to want to pay your bill using our self services, as I do the same! ❤️ I apologize you are having this issue!
Let’s try a couple quick steps that often help resolve this:
- Clear your browser’s cache and cookies, then close and reopen the browser before signing in again. Sometimes the error is caused by the page not fully refreshing in the background.
- You can also try accessing your account using a different browser or device to rule that out.
If you’re trying to make a payment in the meantime, our Xfinity Assistant is a great option and can help you securely pay your bill without needing to fully sign in.
If the issue continues after trying these steps, let us know! We’re here to help take a closer look with you.
4
0