T

Visitor

 • 

1 Message

Mon, Apr 19, 2021 3:48 PM

Cant set up a personal email. Get message Email already in use. OLD INACTIVE ACCOUNT used that email. Tech support mult times UNSUCCESSFUL!

I have been trying for years to get my personal email as my PREFERRED email (NOT xfinity) please someone help! I have tried many times and normally don't care UNTIL I got an INCREASE on billing (which is automatic, so therefore I don't check monthly) and I have been told repeatedly that its being escalated and "Try again in 24-48hrs".  I Have tried various Support centers, being transferred repeatedly. Its an OLD ACCOUNT. PLEASE fix this. It really can't be that hard!

Responses

ComcastRob

Official Employee

 • 

250 Messages

21 d ago

@TammyG39

Hi there! I'd be glad to ensure that this gets looked into further and answer any questions you may have about your bill. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here