Visitor
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1 Message
Cancellation
I want to cancel my service but this is starting to get annoying. I have tried calling to be hung up on by a robot saying they cant find my account after verifying my address twice. Then it says to chat but chat says they cant cancel the account. Why is this so difficult. I am moving out of state and I have no need for the service anymore I will stop paying it so it will just get disconnected, I am trying to do the responsible thing here.
XfinityAngie
Official Employee
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2.1K Messages
1 hour ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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