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Billing
There has been so many times when I sign in to go pay my Xfinity Mobile Bill in the Xfinity App and put my debit card information in and it constantly just kicks me out of the app with some error code every year I say I’m switching carriers because I’ve had so many problems and it’s very frustrating
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Devices
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Transfer from Walmart family mobile
We've been trying to get my wife's number transferred to my account. Nothing has worked and I'm very frustrated this evening after spending 40 minutes on the phone with support. Most of the time I was on hold, then I got disconnected with no callback. When I tried to call I got a message that they w
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Plan
@user_0dhh1s I’m sorry to hear you're having an issue with checking your emails. We would like to help resolve your concerns. How are you accessing your emails? Are you using the XFINITY App, a saved link or are you using the direct website htt
email problems
i am unable to check my email. i click on the link and it just keeps taking me in a loop
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@Ewciii Are you seeing any error codes/message along with the recordings or no?
DVR does not record entire Program
My dvr randomly does not record entire programs. Today it recorded 11 minutes of a 120 minute show. Yesterday it recoded it all, the day before that it recorded 41 minutes. I’ve had this problem for quite some time. I have the dvr set to record 30 extra minutes.
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No error code, just loops on validation via text SMS to phone or email.
online payment portal has not been working for quite a few days
I have been unable to pay my bill online. When will the payment portal be functional and how can I get a message to customer service? Phone help is closed, AI chat is unhelpful. There seems to be no email address for customer service.
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I am having the same error code. Please advice on how to fix this issue.
Error: TVAPP 00116
Not able to access any channels. I just get the following error message: TVAPP 00116. Any suggestions on how to fix this issue would be appreciated.
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Need to talk to a tech
I am having error codes and have go through the virtual assistant with no results
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Customer Service
@XfinityBrandon thanks. Unfortunately, it is still not working and displaying the same error code.
You tube error code APPS 04036
Have been getting this code since yesterday when launching the YouTube app on X1. Have reset box and system with no affect.
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Thanks for reaching out user_avbt44, did you get any error codes or messages?
MLB 2024 Extra Innings package
Hello Xfinity-Now that pitchers and catchers have reported to training camps do you have any information to share regarding the 2024 Extra Innings package? Early Bird PriceIncludes MLB.TVDate customers can sign upChannel line-up Thanks in advance!
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Playback error 1001 error 4
I cannot watch any "available" channels on my mobile devices (Samsung s20+ and fire kindle 10) when I'm away from my home network. I get playback issue 1001 error4 on both devices when trying to watch live TV. I have uninstalled and reinstalled the app with no success.
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Xfinity Stream Website
Hello, Internet went down as of May 28th. Zip code is 77494. Is there any additional info on when we might get back up? The outage map and call center center has been useless. Before you say bad weather, there has not been any severe weather in thi
Xfinity Service in Richmond, TX
Service has been down all morning and no updates. Any ideas when service will be restored in Richmond, TX (Katy, Tx area)
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Hi, @user_j5ih4v. We are still here to help. If you have time, you can reach us directly using the steps provided by my teammate above. I can also help provide some troubleshooting here as well. When you attempt to use the Stream App, are you getting
xfintiy streaming app
My mobile streaming app stopped working now i can't watch any movies even when i am on my network, i tried uninstalling, reinstalling but it didn't help
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XFINITY MOBILE ACCOUNT WOES
I have had to order the Xfinity mobile services online via the Xfinity support chat as Xfinity has my address wrong. I explained to the agent that they have the WRONG NAME/ADDRESS on my account when I log in. They said no problem. Upon checking out they asked for me to review the order in which I co
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Plan
lucarp Are you seeing any error codes, or messages being displayed?
4k box
Back in November I switched over to the 4K box XG1v4 model we’ve had nothing but problems with either freezing or 90% of the time pixelated a technician came out and switched the splitter and it still does it is there a fix to this stupid thing or do I need to change back to the standard box or do I
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Same issue here and very frustrating. No public updates from Xfinity regarding this error code
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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@user_9xt2fc What troubleshooting have you done on your end? Are you receiving any error codes or messages?
Forced password change now can’t get email on phone
I was forced to do a password change a few days ago. Ever since then I’ve been having trouble getting emails on my iPhone. Yesterday it kept saying my password was wrong and I know it is correct because I can login using that password in a web browser. I changed the saved password in the settings, s
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Can't sign into account
I recently started an account, but cannot sign into either Xfinity or my account app, not the website. I have received no error messages from any of them. When I try to log into the Xfinity app, it takes me to the browser, and then I try and log in but it brings me directly back to the initial sign
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Sign-In and Account Management
user_9oxrsf Are you getting any error messages or codes when trying to access Channel 3?
Why can’t I access the channels on the XFinity networks? My bill goes to xFinity, they just pose as Comcast in my area.
I’m a long time customer, with my mobile service from xfinity and my television streaming thru Comcast. Every payment I make for either service is sent to xFinity. Why can’t I see the same channels xFinity offers? MSNBC specifically.
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Hi, thank you for reaching out to Xfinity Forums. I know how upsetting it can be when things don't work as expected. When it comes to this error code. It is a box connection or software interruption. Usually when there is no internet connection t
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Error ENT-22010
I don’t see that Xfinity has ever provided a solution for this but now I, too, am receiving error ENT-22010 and cannot get past it. I have had no issues using my Flex box up until this point. I unplugged everything going to the TV and the box. I unplugged everything for the internet and plugged bac
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