I am missing several channels from the grid on XFinity Stream. The channels that are there tell me I need to subscribe even though I am a subscriber. I have tried emptying the cache and reinstalling the app. What gives?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

On my desktop, I like to access the forums recent posts to see what people are posting. I don't go to HOME and pick a forum topic to look at, but go to https://forums.xfinity.com/t5/forums/recentpostspage/post-type/thread/page/1. I don't remember how I found that link but apparently stumbled on it a

Hi All, I have a NETGEAR Modem, NETGEAR Nighthawk mesh network. Have Internet only plan. I bought a couple of MOCA 2.5 adapters and a POE filter. Trying to figure out how everything gets setup. Since I am not using Cable TV boxes, can I install the POE filter onto the Cable going into my modem? Do I

I've been using the Bluetooth option for years. I want to use it tonight and therr is no longer a Bluetooth option under Device Settings, Audio. I can only bring it up using the voice remote, and "Bluetooth hardware not available" is displayed on the screen. I believe there has been an update about

Does Xfinity provide software to install a VPN on my home computer?

When I moved into my current home about 7 years ago I found an old rotary phone in the basement. When I had my Internet, phone, and cable set up by Xfinity, the tech tried to hook the phone up so that it could still be used as a house phone. Of course, he didn't spend all day working on it, but he c

Been at this house for 9 years with consistent service, but some terrible packet loss has cropped up in the last month. Frequent lags in any video game (every 2-3 minutes) and occasionally will briefly cut out on video calls while working. (tested hard wired direct to modem, issue persists on 3 diff

I'm trying to log into the insights community. It's not let me

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

Please activate direct messaging for my account.

recently moved and a tech came out and gave us a 'new' x1 dvr that makes a lot of fan noise. Can the fan be adjusted to be quieter or what can we do?

Our business phone has been spoofed and people are calling us saying they received a call from our number when we didn't make the calls. Spent almost 2 hours on the phone with Support and I was transferred 4 times. No one really understood the problem. Xfinity support is horrible, you can barely hea

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a sof

Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan. Is there a way to verify my Xfinity account is linked to my Peacock account?

Hi! (Not sure where to post this...?) Since April we've received 3 Xfinity-verified emails delivering voicemail messages to us. I know they're not ours - even tho the email address is correct - bec we don't have email delivery enabled for voicemail AND none of the 3 ever showed up in our Voicemail a

when on the phone an incoming call goes straight to voice mail without a Call Waiting "beep" so we can switch over to incoming call.

Streaming to a Chromecast device from the Xfinity Stream website or from the Xfinity Stream app on an Android phone is NOT working. The computer or phone will connect to the Chromecast, the Chromecast will display "Xfinity Stream Ready to cast", but the video never plays. If you disconnect from the

First observed about mid-April 2023During the workday the pings are within spec (lower than 20ms)Around 5pm pings exceed Xfinity performance specs (higher than 20ms)By 8pm pings are an unusable 80msRepeated support calls have yielded no resolution.Was given a "case" number today. [Edited: "Personal