I need to split my internet into the 2.4 and 5 bands. My printers will not connect when the bands are combined. I have tried the Xfinity app but it will not allow me to split. I needed to upgrade my router and now my printers don't work.

I had an issue today where a technician was scheduled for an appointment to complete their service from the prior day (we received a splitter where the requested service appointment was to add a new line). We received confirmation of the appointment, texts today saying the technician was on their wa

I just wanted to let someone know of issues we had with our service when we moved. We have been a customer of yours for over 30 years. We purchased a new home across town and set up a transfer of services on May 5th and the plan was to cancel our service at our old home on May 19 and start the servi

I recenty purchased an iphone 16 pro directly from Apple. Now running on Xfinity Mobile. I will be traveling to Europe soon and will use an Esim. Is my iphone 16 pro considered unlocked or do I need to do something with Xfinity before travelling?

Hi, I just paid off my phones and meet the requirements that are needed for them to be unlocked. I read on numerous other posts that people have had such difficulty getting their phones unlocked. I need mine unlocked right away. What do I do? I contacted the regular channels and they didn’t help.

I just moved into a new place. How can I determine if I have a PoE filter installed?

I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can wa

I'd like to cancel my internet service.

Hello, if I order pick up for my modem/wifi router equipment. Can I go to any Xfinity store to pick up?

I upgraded my cable modem and activated it last weekend on the last day of the month. After checking today (two days into the new month), my account shows zero data usage (0GB). I know this is not correct as we have used the internet normally over the weekend after the activation. I currently have i

On my basic subscription, I am getting FETV on channel 1095 on my primary box but, for some reason, it no longer shows up on my additional mini X1 boxes. Do I need to exchange these mini boxes for updated versions to get that channel back?

Is there a way to update one's support forums email? My email was changed on my Xfinity account, however the field is greyed out on the support forums (and the email account no longer exists)

I'm on the connect more plan. According to the plan, my upload is supposed to be around 100Mbps. I was using Motorola MG7550 and the upload was capped at 40Mbps, so I thought it was due to my modem. I just switched to the Xfinity recommended modem -- CODA56. After activating it, I'm still seeing 40M

A large tree behind our home has fallen and is laying (resting) on the main Xfinity line and is pulling the main cable downward. The weight of the fallen tree has also shifted one of the utility poles holding up the cable. I need to report the issue and have someone come assess the issue. The cable

I ordered the camera package with my xfinity internet, I’ve received the router in package but there was no camera and my order status is completed, is there anyway to get a replacement camera sent or a refund?

how can I get ahold of a person to talk to about my bill? I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and

Help! i'm trying to cancel my Peacock premium so I am not billed for it. I only have Internet through Xfinity, I got a year free or whatever it was and it says it's free up until next week. I have tried to login and go to manage subscriptions but I get this error: We're sorry. It looks like you'll n

I have global pass enabled on my phone. I was told several times by Xfinity support that this will not cost me anything unless I choose to use the features. However, during my latest trips abroad, I got charged **almost every day** for global pass while I did not use anything (in fact I kept the cel

Hello - an Xfinity cable into our home is now hanging just feet above the street and sidewalk. We are not current customers, so no service issues, but the next large truck down the street will take it out, possibly affecting other Xfinity customers.

Hello, I somehow erroneously put the wrong address when setting up services. I also recently got a shipping notification still going to the wrong place. I tried to chat about the address but it seems like it needs to be serviced first to “move” the account. Not sure if that ticket went in. Am I able