I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. This problem is happening with multiple computers and devices, not just one thing. It is happening with both wired connections and WiFi connections. My router was recently replaced by a technician and the pro

Can someone please help me to get an issue addressed with Xfinity mobile service? My bill every month has been incorrect and I call in monthly to get it fixed , but it is the same problem on the next billing cycle. I can’t get anyone to help correct this once and for all. Can someone please help me!

A tornado damaged my Xfinity exterior drop line on my house on 7/25. Our service was not restored until 8/18. However, when I tried to apply for an online outage credit, the link only allowed for a 7 day period of time. When I contacted customer support using the Xfinity chat, they told me that they

I have the X1 box and an issue has developed with it in the past month. The audio/video gets out of sync enough that it makes watching TV painful! It does it on all channels and only on this box. Others boxes are fine. I can restart the box and it is fine until the next evening. Don't mind restartin

After several years as an Xfinity customer, I have decided to cancel my Internet service due to my rate continuing to increase while significantly lower rates are offered to new customers. My service was originally $35/month, increased to $56/month, and is now scheduled to increase to approximately

Earlier in August 2026, I stayed at the YOTEL Boston hotel in Massachusetts. I wanted to see Shark Week on the Discovery Channel. The Discovery Channel was assigned to the hotel TV's Channel 48, but nothing appeared on the screen, just a dark image. I also could not locate the History Channel. When

Unless Xfinity finds me a better rate soon, I will likely be cancelling my 30+ year account. I have chosen to NOT move my family’s Comcast.net email to Yahoo (b/c Yahoo [Edited: Language]). I found this Xfinity article that seems to indicate that we can keep our email accounts even after we cancel:

We are having construction done under the Comcast cable. How do we request the drop line be removed from the house?

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

There was recently work done in my area to upgrade Xfinity internet, with the internet down all day earlier this week, and now the broadband label on the xfinity site shows faster upload speeds being available. Unfortunately I am still getting the slower speeds despite restarting my router. Can you

Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him

Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! [Edited: "Personal Information”]

I am trying to confirm existing customer options for Xfinity internet. I am having a Fiber service provider move into our area, and am seriously considering switching away from Xfinity, especially given the large cost difference. Xfinity has reasonable new customer deals with a 5 price year guarante

After months of calls and attempts on the forum and chat requests and HOURS wasted I am still unable to get the charges reversed for the months I began requesting that this be removed as it was not requested. I was told my recorded call authorizing the charge would be sent and what I received were t

Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.

Hello, I'm following up on a ticket that was created by supervisor Jafarali on August 5, 2026, regarding unauthorized mobile charges on my account. Ticket Number: [Edited: "Personal Information"] Issue Summary: On March 31, 2026, I contacted Xfinity to get a lower price for my internet.The agent, Ma

I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.

Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

I cancelled my service last week and received a message reminding me to return my equipment, except I never had any equipment because I only had internet and used my own modem and router. How do I make sure I won't be charged for not returning equipment I never had and clear this up?