Hello customer support. I have attempted to cancel my landline via chat. That did not work. I am deaf so I cannot talk on the telephone. Please help me cancel my landline. Thank you.

Hello. Xfinity worked on my street today “upgrading lines”. Since completion my laptop can only access a few websites. The home page on my televisions won’t load. I can get Disney to woe for example but not Netflix and Hulu. I chatted in, I’ve rebooted my modem. Unplugged the tvs. Etc. They want me

My wife passed in 2022 and I'm the primary account holder. I still get messages forwarded from her old address. I no longer need the account and would like to decommission or delete the account permanently. How would I go about doing this? I can't do it myself since logging into the email account I

Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

Hello, I tried to cancel my Xfinity subscription over a month ago by going to a store. I returned the equipment, but I realized my cancellation hadn't been processed, and now I have a bill for over $200 and an active subscription. I can't cancel by phone as I'm abroad. What can I do?

I cannot use xfinity stream in my own home since I moved in here 6 months ago, i have my own modem. All devices I have tried are connected to the home network. I am charged every month for this service but have got no help. and there does not seem to be solutions for multiple reports of this happeni

Hello, I am contacting you to report an issue with my order. The system shows that my internet modem was delivered, but I never received it. I kindly request the following: That an investigation be opened for a missing or undelivered package. That this equipment be removed from my account, as it is

I am filing a formal complaint regarding deceptive "bait-and-switch" sales practices. On December 29, 2025, I was explicitly promised a $400 discount on an iPhone 17 on the standard Unlimited plan. I have made several separate good-faith attempts to resolve this over the phone on: Jan 4, Jan 7, Jan

I signed up for the $50/5 year Gig internet plan on January 4th. I see the following terms regarding the free year of an Unlimited Xfinity Mobile line: "You are eligible to receive an included Xfinity Mobile Unlimited line for $0.00 for 1 year. To claim this included line, you must purchase Xfinity

Hello-can I find out when X-Class will be available at my address? Thanks

I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m

What is the limit for a group email addresses?

We are currently Xfinity customers and have an overhead wire feed from pole line. Our utilities are being changed to all underground. We have added a conduit for the cable. Who do I need to contact to get new cable pulled to the house?

Please resume my NOW internet service, prepaid Account No: [Edit: Personal Information]. Thank you.

In the middle of the movie, it gives me a black screen and sometimes it comes back and sometimes I have to change channels because it seems stuck on the black screen

I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers

This is my third day in this forum asking for help. None of the agents did not resolve my bill issue. They all disappeared and pretended nothing happen. You know I just witnessed a horrible customer service from Xfinity and this could convince me to change an another provider service.

I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st