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Xfinity asking for SSN over Chat

I had a chat to discuss sending out a technician, and it turned into a FREE "no strings attached" iPad offer, so I accepted and then got sent a link asking for my Birthdate and SSN. It seems extremely fishy. I cannot think for any reason why they would need my SSN. I am already an internet customer,

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Constant Internet Dropping every summer and getting worse

Every summer when it starts getting warm out, my internet gets to the point where its almost un-usable with the constant drops. I have called in many times and customer service just says to reboot modem, 10 mins later same issue.  Have had many techs come out and each one has a different idea

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17

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Xfinity Mobile [Edited: "Language"]

To whom it may concern, I have been attempting to transfer four lines from T-Mobile to Xfinity Mobile from Thursday, June 20th to Saturday, June 22nd, 2024. The details of my calls are as follows: Wednesday, June 19th: First Call (9:00 PM ET): I spoke with an agent who successfully transferred two

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18

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Trade-in

I traded in my iPhone 12 for an iPhone 15.This time I paid full price for the iPhone 15.How will the trade-in money be refunded? I was told I would hear from them later, but no one has contacted me.

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2

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Canadian phone number not accepted in my account

I have an account ,at XFinity. Just received an email stating that they an text message and could not reach me. My phone number is a canadian phone number, and the web site of Infinity does not want to take it. I even when to an XFinity store and they told nothong can be done !!! Now, what do I do t

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48

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Exposed big black cable wires

Why are the wires laying over my back walkway and everyone working for Xfinity in our communities gone?

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13

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internet has not been working for 2 days - no resolution from xfinity

Internet has not been working for 2 staight days. Chated with an agent initially yesterday, first agent the just left the chat without saying anything.  2nd agent was stating that their was an error on my account and that is why I have no service. Then keep pushing for me to setup a new accoun

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11

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Break up of video signal

I have repeatedly reported the break up of the video signal to Comcast on numerous occasions but the problem persists. This is especially true on live sports but randomly happens across multiple networks. There seems to be no desire on Comcast/Xfinity to fix this problem. I spend over $500 each mont

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3

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Netflix, Peacock, AppleTV+

So, when I click on "My Account" it takes me to this page: https://www.xfinity.com/auth And a very large banner appears saying we can get Netflix, Peacock, and AppleTV+ for $15 a month. Just a little tea reading here leaves me guessing that our current free Netflix and Peacock (middle tier) goodie

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547

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Can’t Return xFi Pod

Seems like this a a fairly common occurrence. I’m trying to return an xFi pod ordered for a refund. I’m within the 30 day return policy. While my account shows the charge for the pod, the equipment does not show up under my items so if I go to the device return link I can’t choose it. I filled out a

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70

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Need to add my wife's name to the billing statement

Hi, I need to add my wife's name to the bills, but I don't see the option to do so on the website. I read on the forum that employees may be able to do that from their end. If true, who can I message? Thank you

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9

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Why is your website so bad?

You're an internet company, this is insane. Your website should work smoothly every time, on every browser. There is absolutely no excuse for it. Anyway, here are my issues: Cannot access my bill from my email. I click "View bill" and login (which only works like 50% of the time), and if I'm luck

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930

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Why Can't Xfinity Support Their Own StreamSaver Bundle?

I need support for an issue that I have worked with your Xfinity support for well over 3 hours. I subscribed to StreamSaver bundle. I was able to activate Apple TV & Peacock, but Netflix will not activate. I get the message from the customer.xfinity.com/activate-netflix site "We’re sorry, your a

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354

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Asking for help

I setup internet service for my mother 3 days ago. The speed was good and service was nice. Starting yesterday morning around 10 am, interruption occurred and estimated fixing time was 5 hours. Around 1:30 pm, we got message saying that the service was resumed. However yellow lights were still blink

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24

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Your Xfinity account is already linked to another Peacock account.

I’ve been trying to activate the Peacock Premium since I’m a Diamond rewards member, but once I click the activate button and it goes to Peacock I get the error. Peacock support said contact xfinity, but they don’t seem to know how to fix it either. 

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13

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Can't delete channels from favorites

I can't delete premium channels that I no longer subscribe to from favorites in the guide or from the saved menu. it only offers subscribe or record, delete is not offered as an option. The delete option is offered on all other channels

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156

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WiFi/internet connection problems.

I’ve chatted w/ y’all a few times. Always got to point of being asked for Network Connectivity test. Not sure what that means or how to accomplish. My home WiFi/ internet automatically connects to my cell, but not my TV

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5

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Lol. This is pathetic

I just wrote a long post about my problems just trying to REPORT an outage to Comcast. Of course “oh no, problem! Deleted!” So even the mechanism to complain about bad customer service is broken.  look. Its not my modem. There is an outage in my area. I want to report it. Stop telling me to re

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42

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Pixelating every channel for two months

I have switched out my cable boxes three times. I’ve had a technician here for two hours a week ago today. He tried many things. Nothing helped. He said he would put a ticket in to have someone come and replace the line from the pole to the house. Haven’t heard anything from Xfinity since and the li

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3

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Stability and packet loss issues after neighborhood upgrade and technician vist

Recently, Xfinity performed an upgrade to the infrastructure in my neighborhood which caused an outage of almost 48 hours to TV, Phone and Internet services for my home only. Support says there were no issues in my neighborhood and that it was my equipment only then ran through the standard power-c

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22

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