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Unfinished job

The guys never did come back to fix the yard box and they left their cable wire

Question

 • Customer Service

15

2

0

ACP

Like so many other people. I applied months ago, then called several times.  I made sure the account holder matched everything in your system to what was in the national verifier website.  Finally I received my discount, however I was told I would be reimbursed for any part of the month t

Question

 • Customer Service

14

2

0

peacock premium free

cant get it, peacock refereed back to xfinity

Question

 • Flex

19

2

0

Streaming App

My streaming app is stuck on downloads not found screen. O cannot watch live shows.

Question

 • Xfinity Stream App

3

0

0

Purchasing my own modem, problem with cable boxes?

I have an XB6 now and I was considering buying my own Arris T25 and TP Link router. I see on the Xfinity app my Arris XG1v4 4K cable box connects via Moca.  It does not look like the T25 has Moca.  Will this be a problem for watching cable on that box?My other cable boxes are the Arris Xi

Question

 • Your Home Network

19

2

0

Severe packet loss at hop directly after my router/modem [Part 2]

This issue is almost a repeat of an issue I experienced 9 months ago. See here https://forums.xfinity.com/conversations/your-home-network/severe-packet-loss-at-hop-directly-after-my-routermodem/6162b13fa6e13d4fb3377283?commentId=6162fb81dc872674e0fd33e6 As of June 30th, I am experiencing severe p

Question

 • Your Home Network

22

2

0

Closed

Only getting half internet speed while directly connected through ethernet.

I recently purchased my own Modem (Netgear Nighthawk CM2000 2.5 gig) and Router (tp-link GX90) and when i run speed tests directly from my PC via ethernet i am getting only half of what i used to get. My downloads speeds went from around 986 mbps down to about 450 mbps.  I've double checked al

Question

 • Your Home Network

223

5

0

Coax outlet not working

Hello! We have multiple coax outlets in our house. The outlet in the room we want the Internet gateway is not working. How do I fix this?

Question

 • Customer Service

35

1

0

Paying my bill

Never in all my life have I ever had so much trouble paying a bill. One week I will go to pay it and I am able to pay $15 the next week I have to pay $45 staff won't help me I don't know why you've chosen to set everything up this way with the prepaid services but it's lousy services are absolutely

Question

 • Billing

30

3

0

Xfinity sales representative lied

So I’ve been with xfinity internet for almost 3 years I decided to link my new apartment and get the giga package to my current account last month. I was told if I add xfinity mobile I’ll get 3 free months of internet and the 30 dollar discount after For 24 months and a 200 visa prepaid card. I repe

Question

 • Billing

13

1

0

TV cable box constantly unresponsive

When watching anything not live (on demand, movie or show on app), the program suddenly stops after 45-60 minutes. Have tried restarting/rebooting multiple times, refreshing thru Xfinity and replacing the the cable box.  The messages from Xfinity support are "Your tv box is unresponsive", "can

Question

 • X1

5

0

0

embedded images not displaying in email - Edge

Emails are no longer displaying embedded images in emails. Began happening this week (20-JUN-2022)

Question

 • Email

63

3

0

Unable to Access Account

Good Morning, Currently I am unable to view any account information (primarily wanting to be added on a waitlist to have internet access sooner) however the webpage responds with “Hmm, the page didn’t load correctly.” I have been unable to chat with a virtual assistant due to the system continuousl

Question

 • Sign-In and Account Management

11

1

0

$300 gift card

I haven’t received my $300 gift card for service. How do I get? I’ve had service since February

Question

 • Customer Service

13

1

0

Email Error: The provided login data to access mail server imap.comcast.net sees to be wrong.

I have been trying to resolve this issue for over a week now. When I log into my email whether on my laptop or phone I get this error message. I had something similar in the past and when contacting xfinity/comcast support, I was taken through steps to fix/resolve the issue. I do not recall what tho

Question

 • Email

19

1

0

Can't get port forwarding to work no matter what.

Hello, for the past week I have tried just about everything out there to get port forwarding working. So far, I've tried: -Setting the port forward (obviously) -Following the guide on the Xfinity page -Scouring the internet for answers -Resetting the router -Factory resetting the router -Ensu

Question

 • Your Home Network

292

4

0

Xfinity Mobile Service

Does anyone use XFINITY Mobile service? I made the mistake of signing up with them, and I was told that I would get a free Motorola G Pure phone if I transfer my phone number to xfinity, so I gave the XFINITY person my phone number and everything else he asked for, but I found out that I had to buy

Question

 • Xfinity Mobile

8

0

0

Does the Xi6 boxes require an Xfinity gateway to work?

I see conflicting information stating that I can use my own network to use the Xi6 boxes paired with the X1G4. So my question is can I run this configuration with my own network or do I need a gateway from Xfinity?

Question

 • X1

11

0

0

No call history since 2021

I have not had call history since moving from one apartment to another in the same building in December 2021. Spent hours on phone with Xfinity folk with no resolution. I want this issue resolved immediately.  

Question

 • Home Phone Features

26

2

0

Ping increases drastically randomly

Hello,So I am having an issue where while I am gaming, at random times, for no reason, my ping shoots up to 5000 for about 30 seconds, then comes back down. Which often causes me to be removed from matches. I have spoken with 2 agents, one agent two times. The first agent concluded that it was due t

Question

 • Your Home Network

69

10

0

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