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Recording NHL center ice games

Similar to other complaints, I’ve seen on here my DVR routinely records, the wrong broadcast for NHL center. In fact, it even shows the recording red dot on the correct channel Wallet is only recording the other channel

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Closed captioning

Every time I turn on my TV closed captioning automatically starts up. My TV is set to off closed captioning.  The only way to get rid of it is to go to the closed caption setting - turn it on, then turn it off.  Every TV in the house is affected.  How do I get our TVs free of this Xf

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What are Themes?

With the change to screensaver options and how to access, I stumbled on Themes, which are defined as “skins” on the description… so I can pick a holiday, a Lunar New Year animal, Taylor Swift (?!) etc. So, what IS this?? I picked “beach vibes” but have no idea what it does. Anyone know? (It’s not a

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Down speed reduced after CODA56 modem upgrade

Just registered a new modem (CODA56) to replace SB8200 on a legacy Blast! service (800/100mbps d/u) and while upload speeds went up to 100mbps - download speed went down to about 670mbps. On the old modem I was consistently getting ~950/20mbps down/up. Has anyone else see anything similar? I'm in me

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Xfinity Won't unlock my phone

I have a phone that has been paid off for months and we are changing carriers. I've been requesting to have the phone unlocked for 4 days, but I've basically been getting the run-around.  On xfinitys website it states most phones will unlock automatically within 48 hours of being paid off.&nbs

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238

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Awful customer service with a different explanation/plan moving forward every time I call

I have now been in contact with Xfinity customer service since December at this point. Upon traveling, I signed up for/agreed to the $10/day international plan charge. When I got my bill, I saw the expected charge added to my bill AND an additional $111 charge that said "roaming". When I called xfin

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Closed

Sudden Massive Increase in Data Usage

I've never gone over the 1.2TB data cap, and have always been careful to monitor it. I started noticing far more data usage on my acct a couple weeks ago when I started getting warnings about data usage (from Xfinity) much earlier than expected.  2 adults in the house, no kids.  Always us

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437

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Promised $500 reward on a new phone but never received it

I recently switched to xfinity mobile and it’s been a nightmare. I have been lied to every step of the way and I regret switching to this company. During my initial order I was told I qualified for a $500 reward off of a new iPhone 15 plus. I accessed my rewards page and gave them the promo code. Du

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Cannot Split 5 GHx and 2.4 GHz bands on my Network

I own a Honeywell Wi-Fi Thermostat, Model 9000, which has been working, without any problems, for several years. Within the past month, it no longer connects to my home Wi-Fi network. I contacted Honeywell and was told the thermostat only operates on the 2.4 GHz band.  I spoke at length with a

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No option for WPA3

I've XB7 Technicolor gateway. I don't see an option to select WPA3. I only see one option on the mobile app or the admin tool which is WPA2. I've already followed the instructions from the picture attached in my attempt to change from WPA2 to WPA3 so please ask new questions or suggest new steps.

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Motion issues only while using xfinity streaming on my Samsung tb

I have tried all of the fixes for this from this stream as well as online in other forums. It only happens, as in the other complaints, while using xfinity streaming. Not in any other streaming apps. What gives and when can it be fixed. 

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Data Usage page does not display in web browser

https://xfinity.com/usagemeter Does not display any information. As I will be charged if I go over my allotted 1.2TB of data, it is very important that I be able to check on my data use. While I understand this information can be obtained from the phone application, this is an unacceptable solution,

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Problems with Some Apps on Xfinity Wifi

For the last few months I have had problems with certain apps across several devices (TV, Android, etc.) not working while on wifi. Some will not open or will take minutes to open. Examples: ESPN app on phone, many, many streaming apps on TV. If I turn on data they work fine, if I am on a different

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ACP CREDIT

My ACP credit was approved through the government and I let Xfinity know right away. The chat agent said yes, we confirmed it and here is your confirmation number. This was on January 24. I received my new bill with no ACP credit. I called the ACP department at Xfinity today and they said they don’t

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Not receiving email

I'm not receiving email from a safe address. They are not on any spam filters that I set up. I'm missing emails starting from 02/01/2024.

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Emails to only Xfinity recipients bounce back

I work at a retirement community. Each week, various employees send out emails to all residents at the community. Recently, we started getting bounce backs on ONLY the residents that use Xfinity email. Server at mx1.mxge.comcast.net (2001:558:fd02:243f::2) returned '421 4.4.2 Connection dropped due

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EMAIL ADDRESS TO CONTACT SUPPORT

I am beyond frustrated!!! SOMEONE PLEASE HELP ME WITH THIS ACCOUNT ERROR! I have been dealing with this same issue for a couple months now. I have talked to multiple agents, I have explained to each agent that I am being charged for 4 lines and should only have 3. I was told the 4th line was an erro

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Connection issues

every time I play or download a game on my PlayStation five I lose connection and I have to restart my modem

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Long time customer ready to jump ship!

Received a call from xfinity telling me my 3 boxes were soon to be obsolete so they were sending me updated ones. I received and installed new boxes. Now I was never told that I needed to return the old and I repeat obsolete boxes. I have auto pay set up so I didn't realize right away that I was bei

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Add Plex to Xfinity Flex?

I saw this asked several years back and at that time it was not available. I was hoping Plex is on the roadmap to be added to Flex and if not, is there a forum to upvote requests like this?

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