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Can't reconnect to Xfinity chat

It says it appears that you already have a chat in progress when I try to reconnect to the agent who was helping me I accidentally exited the window

Question

 • Customer Service

39

3

0

Pinned

Activating iPhones in SOS Mode

We’re aware some customers are having difficulty activating or using their new iPhone 14, iPhone 13, or iPhone SE 3rd generation. If you have one of these devices and you’re seeing “SOS” in the status bar on your device, you may need to set up your eSIM to get your device to

Question

 • Xfinity Mobile

9.7K

52

Port from AT&T to Xfinity

Hi I have provided all details but porting to XFINITY after 24 hrs it shows some glitch happened and i am unable to know the reason when i call xfinity it is having wait time of 100 minutes :/

Question

 • Xfinity Mobile

9

0

0

Official Solution

Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

Question

 • Your Home Network

33.3K

389

Visa gift card

I’m a long time Xfinity customer that recently added a mobile line because of the promotion to bring your own phone and receive up to 200 Visa card. However, after 3 months of service every rep I spoke with continues to give me the run around and when I check the incentive website it says no record

Question

 • Xfinity Mobile

66

1

0

Service suspended

I’ve paid over $2000 on my account back in August. I was told by the agent that I had over a $900 credit. But now I’ve ended up with a past due balance of $200 and some dollars in November. Yes, I did have a payment that didn’t process due to the fact my husband was off from work and we’ve been expe

Question

 • Billing

13

1

0

Are Xfi services down devices say they’re not connect but are working

Xfi says not connected but they are still working

Question

 • Xfinity App

15

0

0

Home phone

It shows me to have no phone number

Question

 • Home Phone Features

14

1

0

Xfinity customer service the worst !

xfinity does to much to have anyone.not speak w customer service …it’s a joke does anyone else find it insulting when u call and female voice program asks u what she can help u with and you can hear keys typing as she “ looks into this for you “ does anyone on the planet think they are talking w a h

Question

 • Customer Service

11

0

0

No HD on Samsung TV

I have a brand new Samsung The Frame QLED 2022 TV. I have the xfinity stream app on the TV and an associated Roku. Neither one displays or streams any HD channels that are available on my subscription. I am able to stream HD on other devices. I have already reset my modem, the TV, uninstalled and re

Question

 • Xfinity Stream Website

6

0

0

Recent Xfinity stream app not working on LG TV

After this week’s update, The XFinity stream app doesn’t load on my LG tv. Anyone else having this problem?

Question

 • Xfinity Stream App

1.4K

8

0

Gateway Offline

Hello, I have been having internet connection issues for three weeks now. Two different technicians have been out to “fix the problem”. The next day or so, my services are back to the gateway being offline. This is beyond frustrating for someone who works a full time job and trying to schedule t

Question

 • Your Home Network

11

0

0

Flex not passing Dolby 5.1

I just got the Flex unit and trying to have it pass Dolby 5.1 through my Samsung that has optical connection to the surround system. Tried all audio settings on the flex. I don't have this problem with the Firestick.

Question

 • Flex

44

2

0

DVR shows cutting off early

I’m having an issue with my DVR. I record Nightline every night. Typically it will catch the last 2 to 3 minutes of jimmy Kimmel before it starts but the last few nights it has recorded over 10 minutes of the end of jimmy Kimmel, which then causes it to cut off Nightline 10 minutes before it’s done.

Question

 • X1

25

1

0

Issues with ACP Recertification !

I got an email in August to reverify my ACP to continue my benefits. I reverified and got a new confirmation number via Verifier and did the application I with customer care agent. I thought everything was fine until I got an email from Xfinity telling me I didn’t reverify to continue my benefit wh

Question

 • Customer Service

386

3

Remote control to bedroom tv

My remote control is not working to my bedroom tv

Question

 • Non-X1 Service

10

0

0

50% Discount

I have had three calls within two months from three different people.  

Question

 • Customer Service

14

2

0

Feedback on service

Internet might be good in xfinity but customer service is pathetic. You go to store and your number will not come for hours and hours Agents on phone are good for nothing. They can just read the manual and have absolutely 0 knowledge to address any concern plans are made unnecessarily so complicat

Question

 • Customer Service

37

3

0

Fox audio out of sync

Only fox audio is out of sync and always is. Live sports and pregames are unbearable to watch

Question

 • X1

7

0

0

Comcast scammer

I received a VM from area code [Edited: "Personal Information"] in Peterman, AL, telling me that my account qualifies for a 50% discount (as if this ever happens) and that I should call them at [Edited: "Personal Information"]. I knew this was likely a scam, and so I rang them regardless. It all so

Question

 • Billing

24

1

0

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