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ESPN App: Error "This network is not included in your current television subscription. Please contact your TV provider to Subscribe"

I have Hisene Dolby Vision television and am unable to stream NFL games through ABC/ESPN/NBC. When I log in through my xfinity provider, it gives me the following error "This network is not included in your current television subscription. Please contact your TV provider to Subscribe" despite having

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136

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I switched internet plans and was sent unneeded gateway

With the ACP ending, I switched back to a slower, more affordable internet plan. Before making the change, an agent told me I wouldn't need new equipment.  They sent me a new gateway that is the same model I already have anyway.  What am I supposed to do now?

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12

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AppleTV TVAPP-00200 Error

AppleTV TVAPP-00200 Error Message on Apple TV 4K Wi‑Fi with 64GB storage. Uninstalled and reinstalled several times. Not working. Works ok on FireStick in the same house/internet

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Misleading and false advertising!!

I called into Xfinity back on March 2, 2024 to inquire about my internet services increasing and seeing what could be done. During the phone call the rep I spoke with asked me who my current phone provider was and I explained it was Metro PCS. He asked if I was interested in switching and I said pro

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56

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Commercials Interrupting

We have two TVs playing the Astros game – one Xfinity and the other on Roku. About once an hour the Astros game on Xfinity is interrupted by local commercials during live play. The Roku TV continues to show the game. Why is this happening? It needs to stop.

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12

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TV GO

This morning we had all of our regular Comcast channels. But by dinner time they were all gone. We were left with something called TV GO in place of all our channels. We weren't even notified that this change was happening. We only get like 10-20 channels with TV GO and we don't like them. Can we re

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12

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Schedule date for cable drop bury

Hi, Any idea how I can get a date for cable drop bury? We just moved and need to setup internet asap to work from home but customer service is unable to provide any dates on when this can happen. How can we expedite this? Thank you! 

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8

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Cloud DVR issues

We have been having Cloud DVR issues for roughly over one year now. Recorded programs, during playback, will drop out, pixulate,, reset, and sometimes skip ahead.  In addition, when the system was working properly, it would skip through commercials and resume automatically.  Now it skips

Question

207

5

Rotten Utility Pole

At location 46th street, off of Pearl Street, there is a rotten utility pole #335, that may or may not be yours, if it is, it is in urgent need of replacing. When you turn off Pearl Street onto 46th, it sits on the right side of the street next to a driveway. 

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9

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Closed captioning won’t turn off

Closed captioning is appearing but shows as being off in settings

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7

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Streaming on Chromecast and iOS

I have been streaming using the Xfinity Stream app on iOS to 2 different Chromecast devices. Suddenly I have been having a problem when I tap on Connect to Device, the window will pop up and immediately collapses.  I can briefly see my devices on the pop up.  I have removed and reinstalle

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10

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Work around for smart resume not properly syncing

We've had difficulty with "smart resume" not properly syncing. Specifically fast FWD goes beyond the yellow marker and then returns too far back, making you have to wade through more commercial time. It is also difficult to FWD beyond that spot, as the system kicks back to where is prematurely stopp

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139

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Need cable removed from street

I don’t have xfinity on the property and need the cables from the house and roof removed. The cables are from the old owner. I have put in a request 2x last year and no one has come out. I have 2 tickets from the last year and nothing has happened.

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7

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Help getting real help!?

My internet is not working at all. My TV is not working at all. I work from home on Saturday and Sunday which I told the chat person earlier but they won't send anyone out until Monday. I just spoke with my boss and they told me if I don't work this weekend I am out of a job. I need someone here to

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11

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All recordings not showing

This is has been ongoing for months. The recordings appears sporadically through out the week.  If I recird five shows  I may see 1-3 on the list. My storage is often 20-40%. I see that many people have the same problem, i read their complaints.  When will this problem be resolved.

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20

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Changed my internet plan to lower tier, my upload speed went down despite new plan description saying otherwise

I recently switched from Gigabit plus to Gigabit plan as my modem won't fully support the first one anyway (connected via 1G port to my router, so no reason to try and push 1.2G through there). The plan description states 1000/100Mbps speed. While I am able to get close to 1000M download when I use

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Loyalty Betrayed: Xfinity Falsely Places Customer in Collections for Mobile Account they are not the user of

I am writing to formally dispute the inaccurate placement of my name in collections due to an unrelated mobile account, which I am not involved with. This issue has caused significant distress and inconvenience, and I urge Xfinity to rectify this situation immediately. Last year, I accompanied a con

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28

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UCI configuration update

I currently have unifi UCI and I do believe i'm in an area where I should be able to get this updated configuration. But for the life of me I cannot get to an actual person who can assist with this issue.  Everyone just wants to 'bounce' my modem, yeah that's not gonna make it work.  Can

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20

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how to reset remote voice control

voice control not working

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20

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Access to secondary account email

I have two email accounts. I can sign in to my secondary account but I am unable to access emails.  The inbox is full and I want to clear out emails, what do I need to do? 

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12

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