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iPhone 14 problems .

Don’t get the IPhone 14 ! The eSIM is a nightmare with xfinity. If you are going to get the new phone you should consider switching to a real carrier. I hear the other carriers were fully prepared for the ESIM and upgrading your phone is a simple task. So today was chat 4 with this terrible company

Question

 • Xfinity Mobile

516

9

Accepted Solution

Is this a scam?

I called this customer service's phone number (800)-934-6489 to activate the service since I just moved into a new apartment. The caller asked me my address and phone number and then transferred to the phone number 1-(888)-934-6489 since she cannot activate the service for me. The next person asked

Question

 • Customer Service

11

2

0

WIFI connection issues

It started within the last week, any of my devices that connect with WIFI will have trouble connecting. When I try to connect my phone after this issue starts I get a warning that says "This network is operating on Wi-Fi channels in use by several other nearby networks. Restarting your wireless rout

Question

 • Your Home Network

61

1

0

Unstable Xfinity Wifi Connections

I have not had reliable Xfinity WIFI connections for the last 3-4 months. WIFI devices (phones/Rokus/Rings/Fire Sticks, etc.) sometimes connect for a minute or two and then the connection gets dropped.  I am paying for a high speed (1000 Mbps) internet connection and routinely get 800-900 Mbps

Question

 • Your Home Network

8

0

Unreliable/Unstable WIFI Connections due to RFI Interference

I have not had reliable Xfinity WIFI connections for the last 3-4 months. Wifi devices (phones/Rokus/Rings/Fire Sticks, etc.) sometimes connect for a minute or two and then the connection gets dropped.  I am paying for a high speed (1000 Mbps) internet connection and routinely get 800-900 Mbps

Question

 • Your Home Network

5

0

new charge out of the blue for "Lmtd Basic Converter

2022-06-14 Hi so after having the same service for months(just internet) I suddenly started getting charged for a "Lmtd Basic Converter". Mind you I do not have cable tv. I've contacted support who said I would receive credit for it but I don't see any credit. Who can fix and more importantly, why

Question

 • Billing

2.3K

31

Xfinity not recording

My bravo and mtv recordings I have set don’t show up for some reason. I have checked in the series recording area to make sure they're still supposed to be recorded.

Question

 • Channels and Programming

4

0

0

Cannot Delete a Port Forward

Even though my device has the same MAC and IP, the port forward list is showing "No Associated Device". I am unable to delete the entire port forwarding for that Listed IP or any of the individual ports under that device. I have tried Turning on Advanced Security, rebooting multiple times includ

Question

 • Your Home Network

357

8

Loud fan

New box has an exceptionally loud fan which runs continuously. Is there a remedy?

Question

 • X1

36

2

0

cancell sports package

ALL SPORTS NO LONGER NEEDED THANKS IN ADVANCE

Question

 • Channels and Programming

5

0

0

Order will be ready within 1 hour?

Hello, just set up an account and ordered my modem. Just moved into a new place and I was Givin the option to pick up in store figuring this would take way less time then waiting a few days... its now 9:20pm and I placed this order at like 1am yesterday . It has said within 1 hour for almost a whole

Question

 • Devices and Equipment

5

0

0

Stream full screen, controls do not leave screen so TV is dimmed on iPad

The Stream apps full screen, controls stay on, do not leave screen, so TV is dimmed on iPad screen. This has been happening for last 2 weeks.  Makes the stream app unusable.  Anyone else see this? @Xfinity Support , is there a fix for this behavior?

Question

 • Xfinity Stream App

50

3

0

Mobile billing promotion still not added still after being promised two times from tier 1 support that it would be in a 3 business days

Why is my $18.75 monthly promotion still not being subtracted from my monthly bill? I have called Tier 1 support twice about it not being applied to my monthly bill? And every time they tell me it will take about 3 to 4 business days to be subtracted. This was 3 weeks ago, and I called the first ti

Question

 • Xfinity Mobile

37

1

0

Xfinity Apps and Mobile Do not work with iPhone or iPad

None of the Xfinity apps (MyAccount, TV Remote, Stream) or the website chat function will work on either my iPhone or iPad. My apple products are on version 15.6. The apps just have a spinning load icon that never finishes. If I turn wifi off I can get the apps to load but they won’t do anything sin

Question

 • Xfinity Stream App

480

9

Change wifi channel

I’ve tried everything and I’m not able to change wifi channel. It says there’s no option to change it because it does it “automatically”.

Question

 • Your Home Network

24

2

0

DVR programming of favorite PL team games: DVR only English ch, not also Spanish ch

Love watching Premier League soccer. Have a favorite team and have DVR programmed to record games with that team. Im trying to figure out how to adjust program so that only an English Channel dvrs & not both English & Spanish. For example, a favorite team plays on USA/823 and simultaneously

Question

 • X1

167

3

TNT not working on Xfinity stream

It’s been a week or 2 and tnt will not work on my Xfinity stream app using my Apple TV. All other channels work fine. When I click on TNT I get an error message - playback issue TVAPP-00246.

Question

 • Xfinity Stream Website

4

0

0

Purchased Season 5 HD Yellowstone can not access episode 5

Purchased Season 5 HD Yellowstone can not access episode 5 tonight.

Question

 • On Demand

7

0

0

Reconnect

I paid my bill and got it caught up. I the essential plan. Can I get reconnected

Question

 • Billing

17

2

0

Netgear CM1000v2 - Issue With SYNC Timing and UCD Invalid

Hello all, So I've tested this out and it seems to be the main issue. I've noticed when I am uploading a 600MB video to YouTube on my phone while I am on my home wifi, my modem seems to ALWAYS reboot, I've tested this numerous times and this seems to be the main issue. Here are the event logs below

Question

 • Your Home Network

18

2

0

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