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Removing INSP from basic cable
Xfinity knows this channel is popular, so why not charge more for it. Corporate greed at it's worst. Totally ridiculous
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Channels and Programming
What's my early termination fee
Hi, A couple of years ago, I was convinced by a rep to take an offer to a new plan, not realizing that I was giving up on unlimited data. My new reality, with me working from home, and 4 kids being schooled from home (with video classes, curriculum downloads, etc.) promise to consistent
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Billing
Internet plan
Hello my internet plan just went up from $30 to $70. Do you still have a discount for Internet when you have a 10 yr child in elementary that has a Chromebook to do homework at home?
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Billing
When Alex, your tech was here he had me pay my monthly bill of $150. Then my monthly bill was automatically withdrawn from my checking acct
Paid twice this month. Need reimbursement of $150.
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Billing
Peacock with NOW
I have the NOW package with “40+ Channels Available Via The Xfinity Stream App and 20 Hours of Cloud DVR. Plus, Peacock Premium At No Extra Cost ($5.99 Value). NOW TV and Peacock Are Internet Delivered Services” There is NO way to activate Peacock. The link in the email doesn’t go anywhere, the cha
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Flex
Xfinity Rewards
I received an email a month ago saying I won tickets to a game. All I had to do was reply saying I claim the prize. It also said that it would contact me 24 hours before the game to transfer the tickets. Today is the game, and I can’t get in touch with anybody.
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Customer Service
Old iPad won't connect to internet
Comcast Modem will not accept password from old iPad. Phones, laptop and new iPad work great
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Your Home Network
Security camera footage
We have an outdoor security camera, and I need to obtain the footage for the last 6 months. How do I go about this?
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Devices and Equipment
Wired connection consistently failing.
My wired connection to my tv has been failing daily causing me to run a reset each time.
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Your Home Network
bury drop line
I need the orange cable buried in my yard. It was installed over a month ago.
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Customer Service
I have been unable to ping WAN IPv4 Gateway since today's scheduled maintenance
I have rebooted my modem and router. My router is configured to ping the default gateway provided by DHCP to monitor if my internet connection is working properly. It has received no response since today's scheduled maintenance. The Internet connection is working very well. I can access all services
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Your Home Network
Slow Internet
I pay for the unlimited high speed service but recently the internet keeps slowing down and disconnecting various times a day. I have restarted the gateway, tested the speed, and checked for outages and nothing resolved this issue. This happens daily, various times a day almost hourly now and does n
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Your Home Network
xfinity and Comcast [Edited]
I continue to see how Xfinity is transforming their services in a worst way. I bought the mobile as fully paid and when tried to move the services to other provider noticed that it is locked. Why? The unlock request went unanswered for nearly 4 days and I'm chasing people and foun
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Xfinity Mobile
Cable and internet
I have a cable box and a modem - how do I connect them so that my service works? I have the internet connected - but am unsure how to connect the cable/tv.
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X1
HDMI 1 search
Last night I watched the game, turned off the TV and went to bed This morning I turned on the TV and got searching for signal with HDMI in the upper right hand corner. I am getting nothing on the TV except a blue screen. Help.
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X1
Scam with router
I had the same experience with someone identifying from Xfinity telling me the security updates were not going through. Gave me a code to place on my computer. When i told him i would take my modem into the store he hung up. Now i will not do anything through the phone with Xfinity not knowing if it
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Customer Service
Pixelation
My comcast service has been pixelating since may 2023. Have contacted Comcast many times, went to the Xfinity “store” .to no avail. I have had boxes changed out, box updates, splitters and connectors changed, line to house from pole changed. Still have pixelation. I have spoken to several neighbors
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X1
Xfinity Mobile Has Failed to Unlock the eSIM on my Iphone 14 Pro Max
Hello, I have been an Xfinity Mobile customer for just about two years. My experience with your brand has been superb until September 21, 2023. I moved my service to another cell phone carrier last week. After porting my numbers, I made certain I met all of the requirements Xfinity has set in order
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Xfinity Mobile
Bally Sports North
Not getting Bally Sports North. Message on screen says no signal. All other channels working fine. I’ve restarted and reset to no avail.
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Channels and Programming