Official

Accepted

Unanswered

Advanced Filters

Search Results (31.5K)

Activity
support problem with data usage

I need unlimited data with my 300 down plan as the 1.2TB limit will not work for gamming and watching Netflix, as I was told when I started new plan that was advertised for 4kstreaming and gaming, I already reach 950 gb with ease with in the first month but apparently, I cannot get ahold of the live

Question

 • Customer Service

3

2

0

Help

I paused my tv box but my app won’t let me unpause it!

Question

 • Xfinity App

7

1

0

Cell phone apps won't connect to xfi gateway

Most of my iphone apps won't connect to internet thru xfi gateway. If they do connect it takes for ever. I have restarted both phone and gateway. Even changed out xfi gateway. It started with few slow connects and progressed to most apps not connecting. If I connect a second router in basements and

Question

 • Your Home Network

15

1

0

XB7 and 160 MHz wifi setting

Please reopen the following topic : https://forums.xfinity.com/conversations/your-home-network/xb7-cant-set-wifi-160-mhz-option-s22-ultra-supports-this-please-fix-it/60f0de9bf692cf395dfa8446?commentId=628ca3a8855f616353ae738a The latest response from XfinityChelsea did not address the issue.

Question

 • Your Home Network

45

4

0

Cut Internet Wire

We just moved and were trying to set up the router when we discovered that the internet wire outside had been cut. We were wanting to see if we could get someone to come out and repair it as soon as possible.

Question

 • Customer Service

1

1

0

Comcast cable question - recently searched stuff I never searched for

My Amazon acct was hacked recently, and one thing I noticed, is that there were plenty of items in my browsing history I never looked at. I think my antennae are now up. So now here I am, wanting to search for something on my Comcast X1 cable box, and I go to the search page, where I see two shows

Question

 • X1

30

1

0

Settting up New Modem

I got the new modem. How do I set it up without a cell phone? Its been sitting on a shelf for weeks.  I can't find an answer.  I'm thinking its time to take it back to the store and use my current, working, network.  The only link I found in the forum basically said, use a cell phone

Question

 • Your Home Network

13

4

0

Intermittent Internet Outages

Internet keeps going in and out. Been happening for about 4 weeks.  After 2 unsuccessful calls to tech support, I decided to try and buy a new modem as the Xfinity one I had was over 10 years hold.  Problem persisted.  2 more calls to tech support over a 2 week period and it still ha

Question

 • Your Home Network

16

2

0

Payment extension

I need the $45 past due amount extended until July 15th. It’s just a few days past the day it’s allowing me to make a payment. Is there any option I have to do this? The reason being I caught covid and was forced out of work for two weeks and lost half a month of my pay.  Thank you,  Sa

Question

 • Billing

2

1

0

AppleTV+ Streaming On demand show error TVAPP-00449

Hello, I installed Xfinity Stream app on AppleTV+, and logged in with my Xfinity account. I can watch live shows but for any On Demand shows I get an error code TVAPP-00449. can you pl. help? Thanks.

Question

 • Xfinity Stream Website

9

1

0

Data Usage Period

Xfinity Employees and Forum Users, Last year I found a third party website that stated when Xfinity started the data usage clock each month. I was never able to find the answer any where on Comcast/Xfinity websites. Today, I cannot find the information on first or third party websites. What I

Question

 • Your Home Network

19

2

0

Streaming app is blurry

The image from the streaming app is blurry on my Samsung 65 model UN65NU6950 From time to time the image will be fine but most of the time it is unwatchable.  My other streaming services are perfectly clear.  Any help will be appreciated

Question

 • Xfinity Stream Website

2

0

0

Lost my Xfinity mobile gift card

I need a new gift card reissued I lost my card it was for $600 for switching over to Xfinity mobile

Question

 • Xfinity Mobile

8

1

0

Blurry Stream App

I've seen multiple posts on here regarding the same issue I'm experiencing with blurry Xfinity Stream resolution while any and all other apps are beautiful, therefore not a bandwidth problem. Any potential solution seem to involve sending a direct message to xfinity support via this forum. However,

Question

 • Xfinity Stream App

1.1K

6

0

Cancel Mobile Line added without my approval

I have tried to cancel a line twice. Was told both times last by escalation dept it had been and will take 24 hrs to reflect on account. Still has not been cancelled. I am about to pull my other 2 lines and internet and go elsewhere!!

Question

 • Xfinity Mobile

8

1

0

Accepted Solution

Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

Question

 • Sign-In and Account Management

10.8K

63

Auto Pad only works on shows with smart resume

For over 9 months now our DVR recordings have started and ended early cutting off the end of there show. We have to addd 3 min to the end of every show to capture the entire show.  So I saw the Auto Pad feature in preferences and gave it a try.  It works but only works on shows that have

Question

 • X1

8

1

0

Where do I go for a refund since you won' t accept outage notices and work to restore service

Where do I go for a refund on my service since you lock folks into a completely incompetent automated system and refuse to accept outage notices so that services can be restored. Waiting hrs, days or even weeks for service to be restored to a location is completely unacceptable and not in complianc

Question

 • Xfinity Mobile

19

2

0

xFi site "going away"?

I see this when I login to the xFi website: "The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play." That's a terrible idea!  W

Question

 • Xfinity App

2.6K

69

XB8 DNS

Can you change DNS settings on the XB8? Or are we still being held captive with Comcast DNS servers like on the XB7 - which is really ridiculous……. !!! thanks.

Question

 • Your Home Network

26

2

0

forum icon

New to the Community?

Start Here