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2 cable boxes, status unavailable

I have 5 cable boxes on account. In Xfinity app, 3 of the boxes show 'connected'.  However, the other 2 show 'status unavailable'.  That has been the case for last 3 months or so.  TV works more or less on these "cable box to TV" connections.  Don't know if these 'status unavail

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Insane increase in Data Usage

My data usage in November was about 600gb. I'm on the 1200gb plan, so it was roughly half. In December my usage jumped up to 1100gb. I didn't get any new devices, I didn't use any device more than I did in November, and neither did my fiancé. It has remained hitting above 1100 every month, even with

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Questions about activating unlocked Galaxy S24+

I pre-ordered the Galaxy S24+ from Samsung and it is supposed to arrive tomorrow. Will the activation process use eSIM or do I need a normal SIM card?  I am already an Xfinity Mobile customer using a Galaxy S20+ purchased directly from Xfinity in 2020.  Can I visit my local Xfinity store

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Recordings from X1 DVR not showing on stream app or website

I see lots of similar issues posted but no definitive solution. We have a bunch of recordings on our X1 DVR, but only a small number are on the Stream App. The ones from the stream app are from one show, and not the latest recordings. It’s like it stopped syncing. I have checked on multiple devices

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Intermittent WiFi connection

Hello. For the past two days I’ve been dealing with intermittent connection problems with my Xfinity Wifi. It will be connected and running no problems (all devices in the home) for maybe 1-3 minutes at a time. Then all devices get disconnected for about 30sec-1min. This happens in an infinite loop.

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Comcast always disconnecting

Everyone comcast xfinity servers are down the shit hole they dont care about customers and fixing problems and you pay double the amount of money for terrible download speed at 300mbps for $140 a month no cable verizon has the best package just internet at top speed 500mbps is only $80 a month and y

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MSNBC not working

MSNBC doesn’t work on cable or nbc app. What is going on. 

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No access

Why am I receiving a bad request code when trying to access my call and text log

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Activated But Unused Prepaid Visa Debit Card Expired

I received a prepaid VISA debit card reward after purchasing a new phone, but I just didn't remember to use it until just after the expiration date. Is there any way I can have a new one issued? I am so grateful for the gift, and it would mean the world to me if it is at all possible to reactivate a

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Help with Outages

Hello, I've been an Xfinity customer for over 2 years at the same address and almost the entire time I have had issues with multiple outages multiple days a week. I have had countless phone calls with Xfinity, all an hour or longer, where I am ultimately told that they can see there have been mult

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Paramount+ very sluggish when using the Xfinity box

Streaming Paramount+ through the Xfinity box is almost unusable -- very, very, very sloooooow. Takes forever to load content; constant circle/loading/freezing while streaming. I've tried the recommended power off/on, restarts of the cable box, modem and TV and uninstall/reinstall of app ... to no av

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what happened to TBS

What happened to tbs its not in the xfinity stream app at all. The channel isn't even findable anymore.

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Reporting chat agent sumit..stop editing my comment I want this man held responsible

Rude and refused to help me. I strongly recommend chat agent sumit to get removed from being a chat agent I will say this until something is done about him I still consider canceling all my business with xfinity because of chat agent sumit

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Contract Discount

How does one get the contract discount back? Ridiculous price jump.

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Connection error

I cant connect to the xfinity hotspot anymore. When I try to connect it keeps saying connection error. I have forgotten the network numerous times and tried to restart it and it still won't work.

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Big 10 HD Channel

Will Xfinity be adding the Big 10 HD channel to it’s lineup in San Jose, CA?

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Xfinity mobile corporate email

What’s the email to contact corporate directly for a complaint. I’m done with these chat agents giving me the run around, lying and changing their minds. I’ve asked to speak to supervisors numerous times and no one has obliged I’m done. What’s the email. All I am asking for is what I signed up for a

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technician fee

I have been suffering from spotty cable & internet in my house since last summer, most notably in my main bedroom, where the wireless box goes in and out and freezes. Not all the internet devices stay connected in that room, and the coverage is slow in other places in the home. I have spoken t

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Website is horribly slow, how can anyone even view their bills or change their plans...?

The xfinity account pages take forever to load or just give up and throw a "Try again" error message. What the heck is wrong with the site?

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Billing error - modified contract

Hello, On Jan 10th, we made a change to my conract. Dropped home service and got a lower internet contract. Yet, today a autopay debit was made from my bank account for the previous higher amout. I had a chat session with a live agent and that did not help. Can some customer service agent assisit m

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