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Paramount Plus Login Help

I’ve subscribed to Paramount+ but cannot login to my account on my TV. I can access the account but I’m asked to “try it free” or sign in. When trying to sign in, I’m offered two options. “On my TV” or “On the Web”. When I try using my TV, and I press Sign In after entering my information, the littl

Question

 • Customer Service

1.3K

8

Accepted Solution

Moving existing line to new utility pole

Hello, Xcel is taking down and relocating an old utility pole behind my house. In order to take the entire pole down they need Xfinity to remove their wires from the old pole and relocate them to the new pole. Please advise where I should go to get this resolved as soon as possible. They are taking

Question

 • Customer Service

11

1

0

Accepted Solution

EMAIL SPAM FILTER

Xfinity's spam filter is pretty bad. It is constantly letting through spam messages, despite my settings.  I also have filters to try to weed out the messages that the spam filter does not catch.  Question: Is there a way to filter out messages where I am bcc'd? Many of the spam messag

Question

 • Email

247

3

0

Accepted Solution

Not receiving emails

I have not received emails since 9:48am. I am able to send emails to others and they receive the email but I am not receiving any emails.  I checked the spam folder and my emails are not there.  I have placed an order this morning and tried a password reset for another website.  I am

Question

 • Email

356

12

Accepted Solution

Errors with New Account Creation

I have tried multiple routes to access my account however these are the three errors I get. I have spoken with chat support however they were unable to assist. Backstory: I created an account and signed up for a new service at a new address I am moving to. I scheduled an install date and I was c

Question

 • Sign-In and Account Management

30

1

0

Accepted Solution

Frequent Connection Drops

Had a tech out about two weeks ago, and he checked signal quality from the node to the house, and said it was perfect, mentioned he had to forward it to the maintenance depart for an issue on the node. I don't recall what. Not sure if they've been out or not. New line was run into the house when I

Question

 • Your Home Network

158

11

0

Accepted Solution

Pausing Internet access

I try to control my son’s internet access by pausing his devices using the Xfinity app. After pausing, He is able to go onto his device and reconnect online.  He doesn’t have the Xfinity app or my password.  How is he able to reconnect on his laptop and his PlayStation?  

Question

 • Your Home Network

83

2

0

Accepted Solution

Background Audio doesn't work with 7.1.0.2246 any longer

I am still on ios13. I used to be on Sprint, but had to move to T-Mobile (because they shut down Sprint). I know that background audio was working while on Sprint. I believe it was still working when I changed to T-Mobile last November. But for the last month or two, it stopped working when using th

Question

 • Xfinity Stream App

83

3

0

Accepted Solution

Closed

Pace PR150BNM SysCode Loader/ASTB Needs to Download Software Message

Blue screen/white letters says: V 1.43 Pace PR150BNM SysCode Loader The ASTB needs to download new software. This could take a few minutes, please be patient OOB Channel Tuned to frequency LKC : 104.200MHz OOB Wait For GTC           : DOCSIS DSG 3.1 channel

Question

 • X1

50

1

0

Accepted Solution

Hmm, the page didn't load correctly Issue

Hi, I just signed up today and put an order for a wifi plan. I have not been able to get into any account settings or anything as the following message "Hmm, the page didn't load correctly Issue" pops up. I want to make sure that my order is confirmed and on its way to the right location. I have rec

Question

 • Sign-In and Account Management

36

1

0

Accepted Solution

billing

My contract is ending, I called the billing department and the best they offer was to cut channels and raise the price. I like the service, but I believe the answer of cutting channels and raising the price is unacceptable. Thank you

Question

 • Billing

26

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0

Accepted Solution

Bill Price

I recently changed my plan and the June bill that is coming up doesn't match the price that I was told is going to be. I have tried using online chat but for past couple of hours I cannot reach anybody. Is there any way other way that I can reach someone that can help me with this?

Question

 • Billing

41

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0

Accepted Solution

Call back

Hi for some reason I can not.find the phone number or how to receive a call back I've been trying to.remove my father who.passed 4 years ago from the account I was told.to be here on the internet in order to change his password and that I'm to ask for CSA department  to assist.   

Question

 • Xfinity My Account App

23

2

0

Accepted Solution

Visual Voicemail Not Working for newly activated iPhone

My new iPhone 13 recently got activated by Xfinity Mobile (with same number ported from AT&T with my old iPhone SE), but the Visual Voicemail never shows up in the Phone app. Under the Voicemail tab, I can see "Call Voicemail" button, but there was no "Set Up Now" button. I can click this "Call

Question

 • Xfinity Mobile

50

2

Accepted Solution

DVR start and stop times off

all recordings are starting early and ending early. in order to get the complete show the recording we have to extend the recordings by 3 minutes. This has been happening for over 7 months. two techs have come out got a new box and still have the issue. Done the chat multiple times.  Still no

Question

 • X1

222

11

0

Accepted Solution

Windows 11 Support

Can someone tell me if Xfinity Stream supports Windows 11 and Microsoft Edge? I got a new laptop and it has both. I need to know before I install Chrome. Thanks!

Question

 • Xfinity Stream Website

730

5

0

Accepted Solution

$10 discount for automatic payment

I have signed up and use automatic payments, but haven't received $10 discount on my monthly bill. Please help. Thanks.

Question

 • Billing

90

3

0

Accepted Solution

Service Transfer Dates Wrong in Emails

I am moving and transferring service. The dates for stopping service at my current address and starting service at my future address were correct in the confirmation page on the website when I completed the transfer request. However, the dates in the emails I am getting are wrong. The emails state m

Question

 • Customer Service

9

1

0

Accepted Solution

ESPN+ App Crashing XG2v2-S

I am trying to use the ESPN+ with my X1 service but the app just crashes. Can you tell me what X1/DVR converter box I should use instead of the XG2v2-S? Thank You

Question

 • X1

37

2

0

Accepted Solution

Rewards page is not available

I don’t have access to the xfinity rewards page. It said “Hang tight! Your rewards are almost ready.” I waited for a few days but I always got the same message showing up. I talked with customer service but no help at all.  Need help to fix this!

Question

 • Sign-In and Account Management

14

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