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Unable to change channels on Xfinity Streaming Beta App by typing in channel number(Samsung TV)

Downloaded Xfinity Streaming Beta App on new Samsung Q60A UHD TV. Most things work but I am unable to change TV channels by typing in a channel number on my Samsung remote control.  Also the voice function on the remote does not work(does work with all other apps).  I understand there are

Question

 • Xfinity Stream Website

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SMTP settings in Outlook

I have been using a third party POP3/SMTP email server and Outlook to deal with the email. After I switched to Xfinity cable internet, I can still receive emails, but sending emails has stopped working. Is there anything special in the SMTP settings that I need to change in Outlook in order to send

Question

 • Email

94

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Ticket status update needed…. But why am I forced to do it this way

[Edited: "Personal Information"] Is my ticket. I was told within 24 hours (yesterday 6/15/2022 around 2:30 to 3:30) someone would come out and take care of low hanging cables in my back alley that I’m liable for if someone manages to cause damage to their car or person. I just want to make sure

Question

 • Customer Service

20

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Accepted Solution

SCAM call from [Edited] (Anna, Texas) June 14, 2022

SCAM call from [Edited: "Personal Information"] (Anna, Texas): Pretends to be Xfinity offering a 50% discount of my 'qualified' account. NoMoRobo identifies the number as a severe threat. (The call back # which I did NOT use was [Edited: "Personal Information"] in the robotic message... How did

Question

 • Home Phone Features

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DMCA Notice

This morning, I received an email containing a DMCA notice from XFinity. After reading the email I have deleted the file in question, alongside the app used to download it, as instructed in the email. Now that I have done this, are there any more steps that I need to take to take in order to rema

Question

 • Customer Service

34

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Hi I want help

i want pleaseChange the plan

Question

 • Customer Service

21

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Blink wireless camera

Has anyone connected a Blink wireless camera system to their network with Xfinity? I can't get mine to connect, and I get an error message "Could not get an IP address." I've tried all of the troubleshooting (reset modem, reset Blink sync module, etc.) I've also tried releasing and renewing my IP ad

Question

 • Your Home Network

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Trying to add 4K DVR service to existing internet service

I need help! I’ve spoken to 3 different people on the phone about the service I want to add but they keep sending me the wrong equipment. My existing service right now is gigbit internet and phone service (using my own modem and router). I have my modem and router installed in my office (this is

Question

 • X1

37

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Downgrade Service

I would like to cancel my TV service and downgrade internet.

Question

 • Customer Service

21

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Stream app on Samsung tablet

Has Xfinity come up with a fix for the stream app that stopped working on Samsung tablets last month?

Question

 • Xfinity Stream App

386

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How to report a problem with a specific public outdoor Xfinity Wifi hotspot?

There is a specific public outdoor Xfinity Wifi hotspot that I would like to report a problem with.   To be clear, this is not my personal/home router nor is it anyone else's. It's a public hotspot that is outdoors and I can see it with my own eyes hanging from the cable on the utility pole i

Question

 • Customer Service

20

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No change is internet speed after upgrade. Arris SB8200 and Arris S33

My xfinity plan was 300mbps. A competitor was offering fiber to the door internet for $70/month (the competitor has some issues with reliability, but they are alright). I called xfinity to cancel my plan to switch over to the competition. They offered me the 1.2gbps plan for $70/month on a 12 month

Question

 • Your Home Network

66

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Downgrade service

I would like to get rid of my TV and Voice service and keep Internet

Question

 • Customer Service

15

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Assistance with Bill

I recently paid my bill (late), approximately 365. The following week my services were suspended and I was asked to pay an additional 360. I was rudely forced into an arrangement to pay TOTAL bill due on 6/17 which is over $700. I am able to pay remaining past due by 6/23. My bill due date is the 4t

Question

 • Billing

29

1

Accepted Solution

Flex box keeps returning to home screen

I have had xfinity flex since December 1st for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue wi

Question

 • Flex

232

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Accepted Solution

Closed

The Daily Show with Trevor Noah New Episodes Labeled As Reruns

Comedy Central's The Daily Show With Trevor Noah has new episodes this week, 6/13 - 6/16. But these episodes are marked in the guide data as repeats, and thus they're not recording on DVRs (when set to record new episodes only).  It looks like the system for numbering the episodes got out of w

Question

 • Channels and Programming

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Closed

Chat to upgrade Gateway to XB8, success, Lower Bill, Semi Success. Promise of Same Packages and Channels, MISERABLE FAIL.

Last Thursday did a Chat to inquire about Gateway upgrade to XB8. That was no issue and Agent said he could lower my overall bill and keep identyical channels on X1.  Gave approval for a 12 month commit and Gateway upgrade.   XB8 arrived Saturday, self install easy, no issues and

Question

 • Customer Service

47

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Accepted Solution

Closed

Chrome telling me myxfinity.com and xfinity e-mail NOT SECURE

Just within the last couple of weeks when I open my chrome browser to my homepage (myxfinity.com) or open my xfinity email - chrome is showing the page is "NOT SECURE". I have been using chrome and xfinity for many years and this has never happened before.  Is my personal information in danger

Question

 • Email

194

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Accepted Solution

Thinking of buying my own modem, does XH still need a Comcast provided router?

I know that used to be the case years ago, but I haven't really been keeping up with the technology advancements of the Xfinity Home product over the past several years. I have the "Pro Protection" plan with a touchscreen, keypad, etc. The touchscreen is the very old black one. Or can the newer touc

Question

 • Devices and Equipment

34

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Accepted Solution

Can Xfinity Home Security Touchscreen use a home WiFi network for the "security" network?

I currently have an Arris TG1682G Xfinity Gateway in bridge mode to a home router/WiFi network. The TG1682G also maintains the typical Xfinity "private" security WiFi network w/touchscreen and older XCam cameras (not XCam2). Forgetting about XCam for a second, I understand I can move the touch

Question

 • Devices and Equipment

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