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Xfinity Stream App restarts in progress on demand streams from the beginning

Does not come back to the point where the show/movie was stopped and instead restarts at the beginning

Question

 • Xfinity Stream Website

9

1

0

Accepted Solution

Closed

Dropped packets every 11 minutes exactly.

Equipment: Leased xfi gateway. I have been experiencing packet loss across all connected devices every 11 minutes exactly, both over WiFi and Ethernet. The connections drop exactly to the minute. 12:00 12:11 and so on. Video calls freeze, gaming sessions drop, streaming audio and video buffers.

Question

 • Your Home Network

50

3

0

Accepted Solution

Downed wire

Reported down wire affecting Wi-Fi-come sooner? #ER054930740

Question

 • Customer Service

67

2

0

Accepted Solution

Scheduled shows missing from X1 box but showing on Stream App and online

Last night - I noticed that on my X1 box under Scheduled shows - only three days are showing.  The Scheduled list is correct and shows in full on my Xfinity Stream mobile app and online on Xfinity Stream on my desktop PC.  I tried restarting the box.  I tried a system refresh. 

Question

 • X1

65

2

0

Accepted Solution

Official Solution

Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

Question

 • Customer Service

19

2

0

Accepted Solution

Error TVAPP-00193

I've been using Xfinity Stream on my computer for awhile now and this problem seems to have come out of nowhere, if I go to the website not logged in everything loads fine, but when I log in I get the TVAPP-00193 telling me to clear my cache which I have done multiple times, this issue persists acro

Question

 • Xfinity Stream Website

142

8

0

Accepted Solution

All Sent Item Emails gone prior to September 2022

Hi - I was looking for an email that I sent in August and just noticed that all of the emails in my sent items are gone prior to 9/3. This has never happened before and I have my outlook configured to keep messages on the server.  Is anyone else experiencing this with their emails ?

Question

 • Email

263

7

Accepted Solution

Xfinity Stream

I am not able to access Xfinity Stream TV channels today. Please advise me.

Question

 • Channels and Programming

54

2

0

Accepted Solution

Feed delay

My cable box feed is now behind the streaming apps feed. For example I will be watching a basketball game on tv and there will be 2 minutes left, if I go to the xfinity app the game will have 1:20 left. What is the point of paying for cable if it is so delayed? I should not get updates on my phone b

Question

 • X1

198

4

0

Accepted Solution

Never received $100 sign up visa gift card

It has been almost 9 months since I signed up for my Xfinity Performance Pro Internet service ( Dec 2021) and I have not received my $100 visa gift card. I confirmed that my sign-up contract included this $100 gift card at the time of activating the deal. I have not seen anything in the mail and the

Question

 • Customer Service

30

3

Accepted Solution

Season 5 of Yellowstone

How much advance notice did paramount give Peacock for the airing of the previous seasons? Maybe that would give us the answer. And also how will I know when Season 5 will be available to watch on Peacock? Thank you for your time.

Question

 • Customer Service

661

3

0

Accepted Solution

Transferring existing internet service between accounts with no interruption

Hey I've got kind of an odd situation I'm trying to work out.. Several years ago a friend & I moved in together. At the time, we both had our own separate comcast/xfinity internet accounts for separate residences.  When we moved, she set up the new home's internet under her name/account

Question

 • Sign-In and Account Management

28

1

0

Accepted Solution

Closed

Xfinity app - security cameras

Today will be day 4 with me not being able to access the xfinity app to view the feed from my doorbell camera. I have not been able to see who has been on my property these past 4 days while I've been away.   I've uninstalled the app several times, reinstalled it after restarting my ph

Question

 • Xfinity App

35

2

0

Accepted Solution

Cable easement document

My HOA is in need of documentation for the utility easement(s) in a particular block of residences in my neighborhood. Can someone assist with this? Thank you in advance!

Question

 • Customer Service

24

2

0

Accepted Solution

Closed

Xb8 modem wifi connection problems

Upgraded to the XB8 modem/router. Now my wireless printer, some smart plugs, and my Xfi Pod will not connect to my network. Spent over 3 hours with two different agents and got nowhere!

Question

 • Your Home Network

53

2

0

Accepted Solution

Xg1v4

Hello, is there any difference between AX014ANM and AX014ANC Arris 4k dvr boxes?

Question

 • X1

29

3

0

Accepted Solution

How do I stop auto-tuning to hd? Same old run around!

i have had the x1 system for over a year.  I was able to see the sd channels better than the hdtv channels.   I would sometimes watch some channels in hdtv.   About three weeks ago, I started getting auto-tune to hd.  My dvr box would make a clicking sound from time to

Question

 • Channels and Programming

64

1

0

Accepted Solution

Xfinity Mobile Custoemr Service is unhelpful and lies to customers

I am a bit irritated at this point. Ordered a phone last week and was shipped 2 day delivery. Was to be delivered Friday sept 23. Never came and the tracking shows delayed with no known delivery date. Today Sept 28 shows the same thing. I contacted support Monday and they promised me phone would be

Question

 • Xfinity Mobile

101

4

0

Accepted Solution

Closed

Current Status of IPv6 Prefix Delegation in Home Internet

Getting a new router that I won't be able to manually configure the DUID. For the past 7 years, I have been forced to copy my DUID to continue getting a /60 prefix delegation after Xfinity rolled back to /64s only.  Are /60s available if you hint for it now? Update:  Didn't update my

Question

 • Your Home Network

62

3

0

Accepted Solution

Closed

Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv....... it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

Question

 • Xfinity Stream Website

1.6K

10

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