I don't understand why you are unable to add a 2nd remote to the new 4K XG1v4-A box. My wife and I would like to share remote control on our TV. I don't understand this restriction. We have always been able to use 2 remotes.

My modem/router was recently upgraded by Xfinity to the xFi Gateway (the tall white modem with no lights on the front). I have a phone line through Xfinity Voice, and ever since the upgrade, when I place a phone call, I can hear my own voice echo back to me. I have tried 3 separate phones to ensu

I am moving out to a new state where Xfinity is not available. How do I know if I am on a contract and I need to pay early termination fee if I terminate my connection.

A week ago the Preview Pane started displaying my emails. I do anything to make this happen it just started one day. Most of the help I have found says to go to View and uncheck Preview but I do not have this option under View. How do I remove the display of the Preview Pane?

Hi, I’ve been being charged for over a year for a basic TV box that I don’t have. I need that to be stopped and a refund issued

I was paid up till the 14th when I noticed the increase in billing online. I changed my plan on the 12th and got confirmation from you in an email. A week later I noticed the online auto pay was still showing the increased price. I then contacted you by phone and some agent changed my plan again to

Hi, I was using my own router, so the Xfinity Gateway was in Bridge mode; I was getting wifi speeds in the 620 - 640 range. Since Xfinity is advertising my plan was upgraded from 600 to 800 Mbps download, I disabled Bridge mode (and turn off my own router). To my surprise, I am getting 394 Mbps now.

if I replace my Modem with a compatible one. Are they saying I can get this faster speed and at the same price I am currently paying?       Years ago I picked out a tier that l could afford and  later I got an e-mail from Xfinity stating they boosted my speed.  T

I was looking at getting the pods, but it is telling me to upgrade my modem. I currently have the new xb8 modem I am not sure why it's saying I need to upgrade my modem can you look at this for me, and do you have a update on when the uploads will be increased in my area and when the new modem with

What is the safest web page address to access to log into my Comcast.net email?  I access my email via Chrome from my desktop computer and my Android phone. (I have called Xfinity Technical Support twice re the above question, and gotten 2 completely different answers, from custom

HiThis may not seem like a big deal since so far it’s been relatively quick, but here in NH ever since Comcast/Xfinity said they were ‘enhancing xfinity network’, last Sept and Oct, there has increasingly been blips. Now, many times a day, the picture pixelates, the audio drops or my DVR servic

When opening the My Account App it states this App will go away in April and to use the Xfinity App. I have the Xfinity App, I can pay the bill and do all kinds of stuff with my network but nothing regarding the TV boxes, TV service status, etc... Am I missing something or is my Xfinity App confi

I had ACP for a long time and was recertified In November. That has been removed from my last two bills from Xfinity. How do I get that again?

I'm having an issue similar to the ones in this thread (https://forums.xfinity.com/conversations/customer-service/xfinity-new-customer-30-offper-month-internet/61daa3a2f069681686045e98?page=2) I would deeply appreciate help. I was encouraged to get a mobile line and a majority of my reasoning was f

When looking in the app the device shows connected - but the actual device says paused. Logging into the gateway the device shows connected as well.  Device connects to other networks fine, but as soon as I connect to the Xfinity network - paused.  I've done just about everything I can th

We are long-term Xfinity/Comcast customers, and similar to another post I saw on this forum, we have been noticing that recordings are just disappearing off our DVR. We have plenty of storage space left on our DVR, and no, we are not deleting them ourselves. These recordings tend to be older, but th

I'm getting Mail Server Denies Access error when trying to load my email. I see that it has been an issue that's been reported in the past. I found an article which provided a link to see if email would load at a different url. Email loaded, but then the error recurred after a refresh. Please he

Hello, I am looking to downgrade to an internet-only plan right now. I would prefer not to have to call and discuss with someone over the phone.  Please advise on the best way to change my current package. Thanks!

I wanted to check and see if Gigabit pro was available in my area? A year or so back there was a large quantity of service trucks running lines in my area and one of them mentioned they would be running fiber in the area during that time.

I want to upgrade from unlimited to unlimited premium. Howver every time I click the upgrade button it says "There’s already a pending change on this account" but no changes have been made prior to this. It wont let me chat with a live agent but I want this plan change to go through today.