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Internet outage lasting more then a day.

I was already expecting an outage on 11/22 but I did not expect it to last more then a day. As I already checked the app and opted in for text notifications the message on the outage says "we anticipate on completeing our work within day". It has been way pass 24hrs and the outage is not resolved. W

Question

 • Customer Service

40

1

Accepted Solution

Xfinity Stream broken since 11/23

Won’t work on smart TV or Roku. Only get TVGO channels on phone and computer. I have my own modem. Maybe a recent update caused it to not be recognized as a home device?

Question

 • Xfinity Stream Website

28

2

0

Accepted Solution

Acp recertify

I’ve already recertified my acp through mail, but Xfinity has been sending me emails that I have not recertified. I’ve tried reapplying the acp benefit on Xfinity but they don’t get back to me. I have internet only.

Question

 • Billing

57

2

0

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4K TV box

How can I exchange my current TV box for a 4K box?

Question

 • Customer Service

15

1

0

Accepted Solution

Low Upstream Power and only a single channel locked with intermittent disconnects

Modem is an Arris SB6183 and I've been having this issue for a couple of months with severity going up and down. It seems to have started after I got a notice about "Local network improvements" or something like that. I'll get around 2-5 disconnects per day. Provided information below but please let

Question

 • Your Home Network

23

1

0

Accepted Solution

$10 discount for automatic payment

I have signed up and use automatic payments, but haven't received $10 discount on my monthly bill. Please help. Thanks.

Question

 • Billing

4.1K

5

0

Accepted Solution

Device that has met all the requirements to be unlocked, has yet to be unlocked.

I have an iPhone 12 Pro Max that I have fully paid off, also met all the requirements needed to unlock my device, but it is still telling read in my settings as "Carrier Lock: SIM locked." I have requested that my phone be unlocked as of two days ago. I was told by an agent that I have met all t

Question

 • Xfinity Mobile

34

2

Accepted Solution

Visa Card Expired

Hi Team, I have a $450 Visa Debit card that was never activated and recently expired. I didn't realize the date was so soon and I'm hoping you can help me get this reissued so I can use the card.   Thanks for your help! Chris

Question

 • Xfinity Mobile

18

1

0

Accepted Solution

Official Solution

XFi Pod

I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one.

Question

 • Xfinity App

65

4

0

Accepted Solution

Xfinity Mobile with Pixel Promo (CANCELED?!) Two different agents told me two very different things, so which one is true

Originally I rejoined Xfinity (after a really bad experience over four years ago) for the Internet, for which I signed up for the 1200 plan. I did all this through a chat agent, who mentioned they were doing a mobile promo and I could have a Google Pixel 6a "On Us", since apparently the phone my gra

Question

 • Xfinity Mobile

25

2

0

Accepted Solution

Spam call?

I got a call claiming to be Xfinity saying: Hi there. I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to available discount. Kindly call us back at [Edited: "Personal Information"] from 8 a.m. To 5 p.m. Pacific Standard Time. Thank

Question

 • Customer Service

1.9K

8

Accepted Solution

Intermitted Internet Drop

Service Drops for about 5 seconds consistently every hour or so. Its always breif but is consistent and annoying. I beleive looking at my modems logs the last time I watched it is Event Type Code: 20 when it drops. I have a large CM-STATUS messages all about channel 193. This has not become an i

Question

 • Your Home Network

50

4

0

Accepted Solution

Official Solution

DVR recording "on the go" but I didn't do that

Tried to watch a show on DVR but get the message that it's on my mobile device and needs to be returned to the DVR in order to watch on my TV. I don't have a mobile device to watch on, and never transferred or designated DVR recordings to watch "on the go". All my recordings say the same thing. What

Question

 • Customer Service

380

6

0

Accepted Solution

once again app fails

it seems like they are pushing out an update and suddenly i get nothing on the xfinity smart tv app. stream... i don't understand why they can't program these sytems better and test them for fucntionality before they send them out. or they warn us ahead of time and give us credit on payments for the

Question

 • Xfinity Stream Website

47

2

0

Accepted Solution

Choppy TV picture on X1 boxes

Since about Saturday (7/23), I have noticed that the images on both of my TVs (Family Room and Bedroom) have become choppy. I was watching auto racing and track and field yesterday and the images seemed like a bad DVR recording, even though I was watching them live. It's hard to describe the images

Question

 • X1

405

3

0

Accepted Solution

Streaming app

Did anyone else lose the majority of their channels on the xfinity streaming app???

Question

 • Xfinity Stream Website

75

3

0

Accepted Solution

outage

I work from home and your internet service is now going to be down all day, more than 8 hours! How will I be compensated for this outage?

Question

 • Customer Service

82

2

Accepted Solution

Charged for Cable Modem I turned in for a year.

I turned in my rented cable modem to a store location in August of 2021 after buying one. I had been previously billed for a device that I had returned, so I asked to make sure that it had been received properly and he said it was.  The device stopped showing up in my linked devices, but I did

Question

 • Billing

25

1

0

Accepted Solution

Network security key

What is a network security key and how do I find mine

Question

 • Your Home Network

45

1

0

Accepted Solution

Paramount plus

Paramount plus not working on x1

Question

 • Xfinity Stream Website

91

3

0

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