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Xfinity Xfi Gateway XB7 internet speeds.

So I just started on xfinity, and have the 1200mbps plan. My roomate and I both use the same type of ethernet cable, but for some reason he's the only one getting high speed internet. Whatever port his computer is connected to on the router blinks green, but mine blinks orange. I've tried switching

Question

 • Your Home Network

59

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cable forum

What is the link to add a comment in the forum for customer service issues? No one knows it when I called and cannot find it online.

Question

 • Customer Service

49

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Pluto Tv not working properly.

Why is Pluto TV not working properly. I have contacted them, and told them the problem is there interface, I even got them to escalate the problem to the higher ups and no has done anything. I have a shadow being displayed at the top of my screen whenever I watch Pluto that will not go away. All of

Question

 • On Demand

68

4

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Xfinity streaming on Apple TV device

When will Xfinity streaming be available on Apple TV 4K devices

Question

 • Xfinity Stream Website

172

3

Accepted Solution

Internet suddenly disconnected despite paying bill 1 week ago

Hello Xfinity Support, Last night at 12:43AM my internet was suddenly disconnected and when I attempted to reset my modem I was met with the Xfinity accounts page. So I proceeded to log in and found that my Gigabit internet service was disconnected. Which makes no sense because I purchased a 12 mon

Question

 • Customer Service

32

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0

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Incentive not showing up

Hi, I had signed up for internet/cable service in December of 2021 and was supposed to receive a incentive of $300 but the tracker shows no record of the incentive. I’ve tried calling and emailing and have had no response. Can you help please?

Question

 • Customer Service

13

1

0

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New Home Construction - Address Not in Database

Good afternoon! Comcast has coordinated with the builder to run the cable from pole to home; I'd now like to sign up for service but I am unable to proceed as the address is not found.

Question

 • Customer Service

10

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XF3 Gateway in Bridge Mode - X1 Service?

I'm moving to a new home with Fiber-To-The-Home service. I believe it requires the XF3 Gateway.  I wish to use my own router and wireless access points.  This likely requires putting the XF3 in Bridge Mode (to avoid double NAT issue), but I wonder how I could still get X1 TV service as su

Question

 • Your Home Network

27

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Gigabit Pro availability?

Hello, I would like to find out if Gigabit pro is available at my address. Thank you. 

Question

 • Customer Service

29

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Official Solution

Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Question

 • Getting Started

34

3

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Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv....... it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

Question

 • Xfinity Stream Website

376

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Complaint

Your customer service is absolutely absurd telling me false information to get my cable back on for my kids & I'm a single mother so that's like a slap to the face. Buisness with comcast has been awful and wonder why you all have not received a payment this month? Because no matter how much you

Question

 • Customer Service

40

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Pricing for *existing* customers

Hi, I'd like to find a list of prices for faster Internet plans (compared to my current Xfinity plan). I've searched for this several times, but always wind up looking at deals for "new residential customers only". Where is the page for folks like me, who already have an Xfinity Internet plan? Thank

Question

 • Customer Service

33

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Autopay discount

How do I find out which plans are eligible for the autopay and paperless billing discount?

Question

 • Customer Service

32

1

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XR15 doesn't understand me!

I press the microphone button on my XR15 remote. It beeps to show that it's listening. I say "Recordings" very clearly. It says, "Press and hold to try again." Why??? I'm doing the procedure right. It often works correctly on the second or third attempt. I've tested it all different ways -

Question

 • X1

61

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Cannot access my account details on Xfinity My Account app on my Mobile Phone [Android]

I get the following message when I press the Xfinity My Account app on my Mobile Phone: "You are logged in but we are unable to access your account details. Would you like to try again? Try again | Sign Out". Xfinity Mobile Service Provider Motorola moto e6 Mobile Phone with Android 9.0 Operati

Question

 • Xfinity My Account App

34

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Email down for two weeks (routing issue?)

I have been unable to check email for over two weeks, since approximately 16 April 2022, while on the Comcast network. When I switch to my non-Comcast cell phone's mobile network, it works fine.  The problem might be a routing or ACL issue on the Comcast network near Hillsboro, Oregon.  I

Question

 • Email

150

5

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Promotional discount missing

I recently (4 months ago) upgraded my service to the 900 mbps tier from 600 mbps. I crunched the numbers and found it to be a better deal (as well as faster). Part of the listed benefits of the upgrade was an eligibility for an additional $20 off my internet bill if I added a new mobile line within

Question

 • Billing

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Rewards tier wrong

Hello, I am trying to get my rewards tier to the correct one. Shows me as platinum when I should be diamond. I have tried to submit a request online but it says only the primary account holder can do it. I am the primary account holder. I have talked to customer service on the phone and they told me

Question

 • Customer Service

206

8

Accepted Solution

No On Demand

On Demand not working, other channels are fine. Error CL14.  Has anyone gotten a fix?

Question

 • On Demand

18

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0

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