Hi, My apartment number is missed on shipping address, due to that I missed around 3 packages(sim cards). 3 times I had to go to Fedex pickup location to collect the package. lot of times I reached out to customer service via phone and chat.. still no use. Thanks, Raghu

Hi! As a response to the Xfinity email that we needed to upgrade our current TV equipment, we ordered new equipment. We decided to rent a gateway from Xfinity. According to the order, we were to receive 3 TV boxes [No option to choose which x1 box.] and the XFi complete gateway. [We currently have

Hello. I signed up for Xfinity TV Service today at a local store. The store gave me a XG1v1 (MX011AN) DVR TV Box. It does not support 4K and the Disney+ app. What is the process to receive a XG1v4 (AX014AN) DVR TV Box? Thanks. Update: I did receive a tracking number in my email. The next d

Recently we switched to your internet service as we previously had a different company. We were already using you for tv but we had to upgrade our tv boxes as part of the switch.  We have switched out the main xfinity box and the 2 old auxilary boxes for the new equipment.  However when I

I cancelled part of my services from xfinity, but they continued to bill me for several months. I have called and chatted with xfinity, but can’t get them to take off charges!!  I received a text today saying they would discontinue my services if I didn’t pay right away.  Why won’t the li

Anyone else think it's ridiculous that Comcast (owned by NBC) wants to take away "free" Peacock Premium from its customers whilst raising rates? There new slogan should be "Pay more, get less... Xfinity".

Xfinity created two accounts under my name and is charging me for both. The accounts are inextricably linked to my credit and I can't stop the autopay. I have called Xfinity several times and they say there is nothing they can do about it. I requested that they remove my card from autopay and the co

Hello My wife and I are confused as to how we can get the best programming for reasonable rates. There are so many variables we don't know if we should call someone or be directed somewhere. We were used to a tier set by our bulk control and some streaming we paid for like Prime. We cannot afford

Hello, I am a long-standing Triple Play customer. I have an xFi gateway, located where the Comcast tech first put an earlier model gateway long ago, on the top shelf of my downstairs closet. My wifi reception from parts of the upstairs house is not-so-good. How do I go about finding out if Xfinity c

A Comcast repr suggested a method for emptying a full voice mail box but her instructions were unsuccessful. need help friends and family keep getting message that mail box is full. Someone please help

Hello, I just had Xfinity 800 mbs service installed and, they provided an Arrix TG3482G router. But the interface is a custom Xfinity instead of the standard Arris interface. My question: How do I set up the DHCP pool and LAN gateway address? The unit came with 10.0.0.1 but I need a different addres

I've had xfinity for over 10 years. In that time, I've never had a problem with my IP geolocation being so wildly different than my actual location, usually about 2 miles. Now, a week ago, my IP address has all of a sudden shown me in a different state. It has caused massive problems logging into ba

I have been attempting to get comcast installed at my house for over 3 months and there is little or no contact from comcast outside me calling the 1800 number and the date keep moving. Is there awy to get ahold of the construction department or should I find other internet solutions as Lewis told m

I already get Showtime as part of my service, will I also get Paramount Plus content when the merger happens? I have HBO (now Max) and get Discovery Plus content now on Max so was able to cancel D+. Will Paramount+ content be added to Showtime, or all Showtime content move over to Paramount?

Who do I speak with about my bill being credited$100 for a tech charge? (1) I was NEVER informed about a tech charge byyour customer service nor by your tech; I wouldhave denied it as I did prior too. (2) The charge is for an installation that DID NOT occur? Why would I pay for a service that wa

I traded in my phone Feb 2023 via the shipping label xfinity provided I talk to many reps via chat and voice even has stalk to supervisor (who lies to me) still no billing credit for my promotion. This must be scam.

It sure would be nice to know when my area's upload speed is going be increased. I have been with Xfinity for awhile now, service has been decent and now ATT is coming into the area with better internet cheaper pricing.. If speeds would be increased I might stay instead of dealing with a switch..

Just trying to determine if the subject wifi router is compatible to use with Comcast/Xfinity service? I understand most newer electronics do not have compatibility issues like they once did but just want to make sure before purchasing. Also, pls, no comcast reps asking me to call so I can be sold o

I currently have a phone from q Link wireless, and I just got signed up for Xfinity wi-fi. Then I get an email from q Link saying there was a request to transfer my ACP, is this correct. And will this mean that I won't have a phone anymore? and is this going to mean that I am not going to have a ph