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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***  If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF). If you move to a Comcast serviceable area, and transfer service, you are not charged.If you move to a Comcast serviceable area, an

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 • My Account

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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill

We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road. From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising

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 • My Account

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue: Cannot Log Into Xfinity Mobile--Primary User Issue I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up ov

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 • My Account

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ANSWERED: Xfinity Internet Data Usage Guide

***Created by our Community Experts***  You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/ This guide is meant to help you understand some basics about data usage.  The Comcast usage meterIf you

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 • My Account

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ANSWERED: How to make a payment to your Comcast account.

Question How can I make/modify my Comcast payment?     Answer   Comcast provides a number of quick and easy one-time and recurring payment options. Check out the video to learn more about Xfinity My Account, Paperless Billing, automatic bill pay and more! How To Make a Pa

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 • My Account

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ANSWERED: How to change your Comcast billing date

Question How do I change my Comcast billing date?  Answer  If you need a one-time payment extension we are happy to review your payment arrangement options. Please start a new post with your request in our Xfinity Forum Billing board. **Note**: Please don't include any perso

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 • My Account

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer   At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you're currently serving in the military or if you're a veteran: a one-time $25 Xfinity

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 • My Account

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ANSWERED: How to get help in the Xfinity My Account App?

The Xfinity My Account app now allows you to ask for help and receive specific solutions and self-help options available within the app.The Xfinity My Account app will examine your recent account history - including any service errors, outages, appointments and self-installations - and provide smart

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 • My Account

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online.Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.Link AccountsLINK YOUR XFINITY ID TO AN ACCOUNTYou can link your Xfi

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 • My Account

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ANSWERED: How to Pay Your Bill Using Apple Pay?

You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.H

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 • My Account

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ANSWERED: How to lower your Comcast bill?

Question  Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.   Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 mo

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 • My Account

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ANSWERED: How to complete a Comcast account ownership change?

Ownership ChangeWe know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help.What To DoCont

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 • My Account

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.  

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 • Internet

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Hispanic Heritage Month - 2022

Xfinity is honoring Hispanic Heritage Month from 09/15 – 10/15 with Sí se pudo, a collection of thousands of movies and shows that honor the achievements of Latinos. Catch Spanish-language and Latino-led content choices, including The Book of Life, The Addams Family 2, Gordita Chronicle

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 • Channels and Programming

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Summer of Free presented by Xfinity Rewards

Starting June 28th, Summer of Free presented by Xfinity Rewards, is your chance to enjoy tons of the best shows, movies, fitness programs and more, all for no extra cost. Select programming from premium networks and subscription platforms are part of Summer of Free, including programming from EPIX

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 • Channels and Programming

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Welcome to the new Xfinity Forum

You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing.     Most notably, you will find new spaces for o

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 • Announcements

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Watchathon 2022

The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and mo

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 • Channels and Programming

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Free Movies Week 2022

Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started.​   Watch free movies from premium networks and subscription services as part of Fr

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 • Channels and Programming

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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen

Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen.   Troubleshooting Steps Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're

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 • TV

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ANSWERED: What is Advanced Security on the Go?

Advanced Security on the go is available to xFi Complete customers through the Xfinity app and provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-by-step instructions on how to enable this f

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 • Internet

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