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Getting Started Kit Hasn't Shipped

I placed an order over 2 weeks ago and scheduled for my kit to arrive on September 1st, but it still has not shipped. Not sure what else I can do to g

Question

 • Customer Service

16

2

0

Accepted Solution

Closed

0.0dB SNR on OFDM channel, problem?

I recently upgraded from 300 to 800 Mbs, and upgraded to a Docsis 3.1 modem at the same time. When I reboot my modem (MB8611) I start out with a decen

Question

 • Your Home Network

29

2

0

Accepted Solution

Closed

Error TVAPP-00401

Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide.  It's been t

Question

 • Xfinity Stream App

1.2K

14

0

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Xfinity stream on Roku not working

The Stream was working well till 2 days ago. Yesterday it stopped working and would just give an error saying "Something went wrong. Please try again

Question

 • Xfinity Stream App

14.5K

21

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Escalated

$14.00 modem charge

Recently I went over my bills and I noticed that I am being charged an additional $14.00 a month for DATA MODEM. Looking at my payment history I have

Question

 • Billing

23

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0

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SB6190 vs SB8200

I'm wondering if I should switch from my Arris SB6190 to a Arris SB8200 I currently have on standby just in case anything happened to my primary modem

Question

 • Your Home Network

27

1

0

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Switching to Flex

I currently have TV and Internet. I want to get rid of TV and switch to the Flex plan. I'm not seeing a way to do that online. How do I switch? Who do

Question

 • Customer Service

15

1

0

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Closed

Port Forwarding/DMZ Not Working

I have been trying to open a few ports on my router, and I spoke with a technician on the phone who was AMAZING and tried everything he could do to fi

Question

 • Xfinity App

2.1K

3

0

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Promotion

Is there any promotion for existing customers?

Question

 • Billing

9

1

0

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Closed

Re: Comcast Speed Issue - Help needed!

I have the same exact issue where. I consistently get a speed test of 94 Mbps when I have a 300 Mbps plan. I've tried both SB6183 and MB7621 modems, w

Question

 • Your Home Network

692

4

0

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Geolocation Issue?

I'm using three different computers with differing operating systems and browsers -- Windows laptop, Edge -- Apple desktop, Safari and a Chromebook, G

Question

 • Your Home Network

27

2

0

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Paramount +

So, I have a paramount+ account, watch on my Roku TV. I'd like to be able to watch on my main TV (non Roku) and use my X1 DVR and simple use voice co

Question

 • X1

60

4

0

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remote problem

The problem I have is I purchased a Hisense-ROKU TV 58R6E3 TV and programmed my Xfinity remote with it, several times. Everything works on the remote

Question

 • X1

37

2

0

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Closed

TVAPP 00100

I have been unable to use the Stream app via wi-fi (my personal comcast wi-fi) for the past two weeks.  I can do it if I use cellular data but then I

Question

 • Xfinity Stream App

3.9K

10

0

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imap error - not getting emails

I am not able to receive emails on my iPhone X.  It just all of a sudden stopped working.  I've tried everything.  The error message is this:   "Canno

Question

 • Email

8.9K

7

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Outage on Day 4

Hi, We’ve been experiencing an outage which is affecting our Internet and phone for the last 4 days. This is highly unusual for our area. There has

Question

 • Customer Service

13

2

Accepted Solution

XCAM without home security service

Can I use the XW3 and XCAM camera setup with some form of DYI software like iSpy? The cameras plug directly into the XW3 (and presumably into Xfinity'

Question

 • Devices and Equipment

19.3K

14

Accepted Solution

Closed

New SB8200 Slow Speed

I have the 800mbps plan but only getting 250-300mbps in speed test on a hard wired PC: SB8200->Nighthawk X6->PC. This is a new SB8200 that I re

Question

 • Your Home Network

36

3

0

Accepted Solution

The other party can't hear me and/or frequent dropped calls

I have been an Xfinity Mobile customer since it started. The experience had been positive until a couple of months ago. Here are the issues I have bee

Question

 • Xfinity Mobile

21

1

0

Accepted Solution

Issues With My New Xfinity Mobile Samsung Galaxy S21 Ultra

See attached. Why is this happening & how do I fix it??Thanx

Question

 • Xfinity Mobile

40

1

0

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