Official

Accepted

Unanswered

Advanced Filters

Search Results (3.3K)

Activity

Accepted Solution

Flex Box - emails to return

I am receiving emails to return my Flexbox due to lack of use. The message indicates that I can hold onto it if I plan to use it in the future but doesn't give me a way to tell you that, so I continue to receive emails asking me to return it. It's also surprisingly difficult to find a way to contact

Question

 • Customer Service

13

1

0

Accepted Solution

Remote has lost connection to cable box.

This showed up at the end of last week to my remote and the dvr cable box. My other two boxes which are the small boxes do not have this issue. I thought the remote was broken as the cable box reported that remote was no longer connected and to move closer to the box. Needless to say this did not wo

Question

 • X1

25

2

0

Accepted Solution

No confirmation email and unable to access my bill/account settings

Hello, I signed up for Xfinity Internet just now but didn't receive any confirmation email for my service order. Every link (My Bill, Account Settings, etc.) in my.xfinity.com gives me the error "A communication error has occurred. We have been notified and are looking into the issue. Please try

Question

 • Sign-In and Account Management

17

1

0

Accepted Solution

Owned Netgear C7100V problem

Does Comcast firmware updates on Netgear c7100V modem/routers?   Doesnt happen on a regular basis.  Usually family complains of 'no internet' and when I log in to router, I see all network names reset and passwords reset.  Manually have to  go in and change the names/passwords b

Question

 • Your Home Network

88

4

0

Accepted Solution

connect.xfinity.com/appsuite/ redirects to my.xfinity.com/?cid=cust

Hi. I have a common issue where attempts to navigate to the email page within my.xifinity.com results in me getting redirected back to my.xfinity.com home page. There are many xfinity forum posts about this issue. Apparently the Advanced Support Team needs to look into it.

Question

 • Email

51

3

0

Accepted Solution

Not able to access devices, activity, billing on Xfinity mobile website

I'm not able to access any of my devices, look at billing history, or activity.  Went round and round on Xfinity Chat today for a few hours and still not resolved.   Uninstalled and reinstalled Xfinity mobile app, tried from multiple pc's and browsers, cleared browser history and sti

Question

 • Xfinity Mobile

59

2

Accepted Solution

Closed

Direct Message Xfinity Support

I am hoping to activate direct message so I can have a ticket opened. There is a damaged utility box at the corner of [Edited: Personal Information] that needs repair/replacement. It appears to have been this way for quite some time.

Question

 • Customer Service

177

4

0

Accepted Solution

I changed my services

I changed my services last week and they knocked off the entire bill and started me with a $30 from the government and my new account of tv and internet and told me from now on my bill would be $55 a month. And now I find out that I owe $190. How can this be?

Question

 • Customer Service

37

1

0

Accepted Solution

Cable down in back yard --former customer

My mom is a former Comcast/Xfinity customer; the cable to her house wasn't removed when she canceled her service several years ago, and after strong storms last night it is on the ground today in the back yard (though it is still attached at both ends).   Can you help with this?

Question

 • Customer Service

22

2

0

Accepted Solution

Closed

request for an accounting record

I have made multiple requests for a full accounting record of my account from inception. I started service right around May 2005. I wish to be in compliance with the IRS and need to get my accounting in order and need the full accounting record. For me to be in compliance with the IRS, I need to sup

Question

 • Customer Service

46

3

0

Accepted Solution

New Customer Sign In Error "Hmm, the page didn't load correctly"

Similar issue as described here https://forums.xfinity.com/conversations/signin-and-account-management/new-customer-account-issue/61e5b6da992e4136a4c69e68. After including my payment details yesterday, the $1 deposit has not been posted to my checking account even though I have already verified my

Question

 • Sign-In and Account Management

20

1

0

Accepted Solution

Expired Gift Card

I feel pretty dumb. I usually put promotional mail in a separate area and deal with it later. I had absolutely 0 idea that I had gotten a promotional gift card for $50, and when I looked up to see if there was a way to fix it, it led me here.  I saw that creating a post was preferred by

Question

 • Customer Service

18

1

0

Accepted Solution

No landline service...2 days now

Saturday Morning I discovered thatvI have no dialtone on my landline. I restarted my xfi router a 4 times trying to get the landline up. I then used the chat feature with the xfinity app. The person on the other end wanted me to restart my router. I told him I already did that as well as trying a di

Question

 • Home Phone Service & Equipment

46

2

0

Accepted Solution

Stop PO advertising?

Hi I am a Comcast customer, and I keep getting advertising through the mail asking to become a customer. Is there  a dept I can contact to stop this mail from coming?

Question

 • Customer Service

47

4

0

Accepted Solution

Account still open

Hello there's an account I dropped the equipment off and received a cancellation and it's being signed into when it's not supposed to be open or active. I called about this and was assured that it would be deactivated and lo and behold it's still active. I've had Major hacks and scammers coming and

Question

 • Customer Service

18

3

0

Accepted Solution

Visa Gift Card

I’ve had my XFinity service for well over 3 months and still have not gotten my gift card for service and was wondering why?

Question

 • Customer Service

21

1

0

Accepted Solution

Will Flex get the App for NFL+ or NFL+ Premium?

Will the apps be added to flex for the new streaming services NFL+ and NFL+ Premium? If yes, when will they be added?  If not, why not?

Question

 • Flex

43

1

0

Accepted Solution

Service Restoration

Hello All, For the past year I’ve been overcharged for a modem that I’ve returned when I upgraded my xfinity internet package. I’ve been calling and speaking tho agents about this for the entire time with promises of resolutions (nothings changed to date 5/1/22). Which unfortunately caused my bil

Question

 • Customer Service

64

2

0

Accepted Solution

25+ Connection losses per day for a combined 35+ minutes every day!

I am so tired of paying full price when I have 25+ connection losses every day for a combined 35+ minutes every single day. Most happen around the same times each day, give or take a few minutes. I am convinced they are either rebooting, restarting or switching something.  Several, ar

Question

 • Your Home Network

77

6

0

Accepted Solution

Please bury my drop

Orange cable was installed months ago and has been sitting in my yard.

Question

 • Customer Service

15

1

0

forum icon

New to the Community?

Start Here