Have tried on three different occasions to get hold of an Xfinity supervisor and been put on hold each time in excess of 45 minutes. Can any one tell how I can get Xfinity attention,? Or better yet how I can contact Xfinity heads?

I want to return equipment and need to know how I can do this without going to a location that is not convenient for me…

Hello. I have active time on and when I click on person it show currently active with green dots.  When I look at graph it clearly shows bars of use but no apps.  I then try to trouble shoot device and it comes up with red exclamation point saying unable to test.  I then go back and

We are encountering the choppy DVR Playback issues that were previously reported throughout last year. Watching playback is not possible with all the hangs, reverse/forward, lost audio issues.  Live TV is fine.  i didn't see any identified resolution in the community feedback on this issu

I purchased an Arris S33 modem from Amazon. I connected it and got a blue light but when I used the activation on the app, it would fail almost immediately and tell me to chat with support. I spent 45 minutes on the phone with support and they weren't able to resolve it. They said they would call ba

Every time xfinity does any work in my area I lose service. For some reason it does something to the splitter. I install a new splitter and it’s fine until next time they work on something. Two weeks ago, they notified us they’ll be doing an upgrade in our area. Sure enough, when they were done I ha

When trying to access My Account via TV (X1 box) app I am getting the following error. APPS-04154 Note: trying view Usage data. I have tried to Restart and Restore but neither fixes the problem. Does anyone have any other suggestions? If this is in the wrong Category or Topic please move to corre

Hello, I went through the process to transfer my service to a new address after moving to a new location. A new account got created under the address and I am able to log into it. However after connecting the old modem and router to the power supply there is still no internet connection. Could

None of your numbers or numerous chat sights accomplish anything. I just want a supervisor and have been promised a call from 2 technicians 2 months ago. It’s in the notes. Help for god sake!!!!!!  

Does an advance tech repair appointment look like a regular tech appointment on my end? I did a live chat to set up a cable installation beyond the capabilities of the techs that had come for previous appointments, and the chat representative promised to send a special team with authorization to do

I had an outage some time ago, the technician that showed up fixed the issue, but he ordered the underground line connecting my house be replaced. When this work was done, they messed up the install of the cable and I had NO service following that installation. I had to have another technician out

I contacted Xfinity by phone two weeks ago as I am having problems with applying the discount. I’m approved and currently have internet with Xfinity in Michigan. Whenever I enter in my National Verifier ID, it says it’s not found. I’ve contacted ACP and they have instructed me to contact you guys ag

Can anyone help me? I have been on hold or re-routed for 4 hours now

I have attempted to redeem my reward with peacock subscription. As everyone else I see is having the same problem without assistance from Peacock or Xfinity. I only have internet service per Xfinity internet. When following the instructions I get to linking account and reads error unable to link at

I talked to an agent on the phone who sold me Xfinity complete with 1200 down / 200 up. When I hang up and checked my email confirmation it stated 1000 down and 100 up. I went to my account where I sought help from a chat agent. He promised me to fix it but than after longest time offered 1000 down

When I create a rule to arm my alarm in the mornings every day after leaving out for work, 10-15 min later the alarm disarms itself. I kept wondering why when I got home the alarm would be off. After checking the activity log, it randomly disarms. The times aren't even consistent. I've reset the mod

I just spent over 3 hours with no less than 5 persons trying to help me. When I sign into my static IP address to access my gateway, someone else's WIFI address and passwords show up. Their devices are also subsequently showing in my Xfinity App as connected devices. I was given the number to a depa

For the past 2 weeks I have had situations with my internet connection. Last week it took 4 days until a tech could make it. The tech ran a new line and everything worked great for 3 days. My Internet was down again and 2 days later he came and informs me that they had been doing some work and that’

Xfinity, we moved from DirecTV to your platform because you offered a great deal. We saved 💰 to switched. However, we made sure that you offered the same channels we were accustomed to. The INSP channel was one of them. My 83 yr old mother watches it all day long. Then all of a sudden, you snatche

I've tried a dozen times or so over the past several weeks and the AppleTV+ app on the X1 platform fails to launch. It seems to get stuck on the display showing a black screen with the apple emblem with tv+ forever. All other apps work on X1 including Peacock, Disney+, Netflix, Prime Video, Hulu