Visitor
•
1 Message
Xfinity not taking action on an unauthorized port-out for 5 days
My line was ported out on Sunday 11/29, without my consent, even after Customer service assured me that number lock was active and no port was possible. I filed the port fraud alert when I got the email notice. It turns out front-line service did not file the appropriate kind of ticket until 12/3, after calling nearly every day. I have been told to await for an email which would state what the next steps I need to take are, such as sending a police report. It has been 24 hours and I have not received such email from the port fraud team.
Xfinity's inaction and confusion are inexcusable, and I hope you can improve the situation in direct messaging.
XfinityMatthew
Official Employee
•
1.1K Messages
21 hours ago
Hello @user_xpjruy I am sorry it has been difficult getting your port issued resolved. We would be happy to take a deeper look at things and get this resolved and escalated properly. To get full access to the mobile portion of the account and view any tickets we first need you to send us your full name and the service address in direct messages.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0