Visitor
•
1 Message
What you need to know before porting to Xfinity
I've been trying to port my number since Thursday 11/25. It has been almost 48hours since my phone was working. I have called Xfinity 6 times and have been disconnected, told nothing can be done, promised 3x that it will be working again in increasingly long time periods, but it is still not working. I spent 2 hours on the phone yesterday with level 2 technical support, who promised to call me back today on an alternate number at 6:00p. This didn't happen my phone is still not working. I am literally about to have a nervous breakdown being unable to use my phone to contact anyone and unable to leave my house as I am spending hours after work trying to resolve this issue. Is there anything anyone can do please I am begging for help.
XfinityEricB
Official Employee
•
2.8K Messages
12 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0