Visitor
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1 Message
Unlock fully paid for phones
Does anyone know how to get a fraud company (Xfinity) to stop lying and unlock your phones? I have been given a run around over last 6 days. Have made dozens of phone calls, visited stores, paid bills that are not even due yet and I still can not get one honest person from concast/ xfinity.
HELP ME!!!
stop lying and unlock my fully paid phones so that I can leave xfinity for ever!!!
XfinityDemitrius
Official Employee
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2K Messages
2 years ago
Hey @user_989317,
Thank you for taking the time to visit our official Xfinity Community Forums support page. Please accept my most sincere apology for the experience you have encountered. We wish we would be able to provide further assistance, but we do not have access to the Xfinity Mobile account or billing information needed to view the billing, devices, and unlock status.
I would highly recommend contacting our awesome and dedicated Xfinity Mobile support team for further assistance.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our Xfinity Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general Xfinity Mobile questions in the future.
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