Visitor
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2 Messages
Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello,
I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet first and then went to update the phone to first year free with 2nd line. However, than she said that it in fact wasn't free the first year and we had to pay for both lines. I find it not sincere, or truthful to change what we agreed on after I signed and paid for internet. I am looking to be reimbursed to keep what we had agreed on the phone multiple times before she said she couldn't do it. It is the first mobile line is $20 and the second one is free. I have a ticket number to review in private.
user_8xgtf2
Visitor
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2 Messages
14 hours ago
Can someone from xfinity create a Private Message so this can be reviewed.
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XfinitySean
Official Employee
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307 Messages
2 hours ago
Thanks for taking the time to reach out over our community forums, user_8xgtf2! I'm sorry to hear that your plan may have changed in a way you weren't expecting or were told! You've come to the right place for assistance, and our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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