Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99.

Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled.

I called Customer Service who confirmed it was in fact cancelled so she added it back to my account, but now it was only available as a package with Showtime for $13.99. So she added that.

She then transferred me too IT Service to determine why I couldn’t not open the and log in as requested.

IT had me unplug the box then replug it. They did something on their side. When I opened the app it required either Activation or Signin. The technician has me to sign in. When using both sign in options, once I submitted my credentials, I received the same scream again error message advising Xfinity could not associate my credentials with an account. I verified my credentials several times.

The technician then asked me to go to Chanel 339, the Paramount Plus channel. A movie was in process.

The Technician then said in a few hours I will be able to get to the Paramount Plus Home Screen with the remote so I could select the movie I want. It’s been over 24 hours but the remote still leads me to the activation/sign in screen which of course will not accept my credentials.

Please help.