2 Messages

Mon, Jun 27, 2022 9:47 PM

DVR did not record AEW forbidden door PPV

I purchased the AEW forbidden door payper veiw and set the program to record. The light was on to indicate it was recording but I came home to finish the program and it did not record? waste of 49.99 if I can't even finish it. 

Accepted Solution

Official Employee


371 Messages

5 months ago

Hi there, @user_8e332d! Thank you for reaching out to the community regarding this PPV concern. I'm sorry to hear that you're unable to playback this recording, and I'd love to help however I can! Since we may need to look into providing you with a credit, could you please send our team a private message with your full name and full address? We can most definitely take a further look at this for you.


To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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