1 Message

Sun, May 2, 2021 6:51 PM

Motorola HD-DTA-M cable box

This is the second box I have gotten from Comcast for our TV in the bedroom. The box will not power up, and the screen goes to a black with thin white lines kind of screen. This happened before, and I had to go back to Comcast to get another box. Is it an issue with my service, is it not compatible with our RCA tv, or is it just bad luck.

Official Employee


400 Messages

6 m ago

Hi there @user_d8c07d! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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