XfinityJohnL's profile



150 Messages

Wed, Jun 26, 2019 3:00 PM

ANSWERED: My Account Help

My Account is available online, via the XFINITY My Account app on mobile devices and on your TV Box.

To sign in to My Account online or through the app, you'll need to enter your XFINITY username, email address or registered mobile number and password.

If you need additional assistance, you can also create or look up your usernamereset your password or add a mobile phone number to your account.

**Note**: If you're looking for your XFINITY email, visit the email sign-in page.

Overview of My Account Features

  • View and pay your bill.
  • Set up EcoBill and automatic payments.
  • Find out when your technician will arrive.
  • View and manage your WiFi network name and password settings.
  • View TV, Internet, voice, and home security devices.
  • Program your remote control for your TV or audio device.
  • Check for outages.
  • Find your nearest Comcast Service Center.
  • Troubleshoot technical issues.
  • Request a call back or chat with an expert on Twitter!
To find more about all that you can do in My Account, visit the XFINITY Self-Service page.

Sign In On Your Desktop or Laptop Computer

Sign in to My Account online with an XFINITY username (or an email address associated with your account or mobile phone number associated with your account) and password. Once you enter your XFINITY login credentials, you'll be securely connected to all your account information. You can tell your connection is secure by looking at the URL - it should begin with "https."

Sign In On Your Mobile Device

You can access My Account on your phone or tablet at My Account or with the XFINITY My Account app for Apple or Android devices. Click to download for Apple or download for Android, and sign in with your XFINITY username and password.

Sign In On Your TV

You can also log in to My Account on your TV Box.
  • For non-X1 TV Boxes, press Help on your remote control.
  • For X1 TV Boxes, press xfinity on your remote control and select Settings, then My Account. For additional help on X1, press the A button on your remote control.
**Note**: Some My Account features may not be available on all devices.

Additional Tips

Do other members of your household need access to your XFINITY account?
You can add up to six additional users. For more information, please see Add Usernames to Your Account.

Want to simplify your sign-in experience?
If you check Remember me when you sign in, you won't need to sign in every time you want to access certain parts of My Account. The site will remember you even if you restart your web browser or computer.

In some cases, you will still need to sign in to access those parts of My Account that contain personally identifiable information. Also, if you use a different Internet connection, web browser, or operating system, you will need to sign in to My Account again. And most importantly, for your security, you should not check Remember me when using public computers, such as at a library or kiosk.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick


No Responses!

New to the Community?

Start Here