No phone service/dial tone after upgrade to Netgear 2050V
I've upgraded my cable modem to a Netgear 2050V. With the old modem my phone service worked fine. After upgrading the modem and working with 2 online chat agents and 1 escalated agent on the phone, we could not get dial tone to work. They have done provisioning, reprovisioning, factory reset, reboots, and various levels of reprovisioning. Internet works fine BTW. I have also reached out to the Netgear community but this seems like an xfinity provisioning/configuration issue. I'm no xfinity expert of any sort, so I wanted to reach out to see what could be the hangup/cause here.
The cable modem is stuck in:
Provision Status: Establishing Security
And there is 1 event in the MTA log which is:
If it helps also, looking at xfinity connect, the phone number of the line says that voice mail is not enabled but perhaps that is because of the failed turnup.
Thank you for any help anyone can provide.....