New purchase Comcast compatible modem, internet works but voice does not.
I purchased an Arris SVG2482AC cable modem with WiFi and Voice over a week ago. I had Comcast activate the modem then and was able to use the internet but the voice service did not work. The Tel1 led does not light nor do I have a dial tone. I replaced a rented cable modem from Comcast and everything worked at that time. This new modem is on the Xfinity website as a compatible modem. Last Friday Jan 29 my call was escalated to second level support and they said they would call me. When they did not call by Monday I called again and was told they would call me. I was given the case number CR94915869. When they did not call by Wednesday I called again and again was told they would call me. This time they gave me case number CR949156859. This is not good support. I have been without phone service for over a week. How can I get this escalated a again? Do I need to contact the CEO of Comcast to get someone to fix this problem?
Very disappointed Fred