1 Message

Tue, Jun 14, 2022 9:49 PM

I need to cancel my Voice service and keep my internet service.

I'm trying to cancel my Voice service since I no longer need it for work, but I want to keep my current Internet plan.  How do I cancel my Voice service only?  The Chat assistant is useless.  It keeps looping me back to the same 4 options with no actual help or resolution to my problem.  I'm half tempted to cancel with Xfinity altogether and just look for a different Internet provider.

Official Employee


273 Messages


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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