Visitor
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1 Message
XR 16 soudbar pairing problem
I received a new flex box and I completed remote set-up with one audio pairing issue. I could not pair my soundbar volume with XR16 remote. Why I cannot connect my soundbar volume to XR16 remote when I had no issues with XR15 before?
XfinityEricB
Official Employee
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411 Messages
10 months ago
Hello @cielksy! I'm not sure why you are having problems pairing to the sound bar like you did with the old remote, but we are happy to help in any way we can if you still can't get this done. To confirm, you did go here here to confirm the process to program your remote to the sound bar?
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user_7584d1
Visitor
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11 Messages
6 months ago
I finally figured this out. Pair to your tv first even if you aren’t going to use this method and then it will ask you to pair to receiver or soundbar
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