Visitor
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3 Messages
XiOne -SC B
How can i do factory reset? I tried calling xfinity and chat with agent. no one knows xfinity offers flex streaming device. it keep on transferred to mobile. i am having XR16 remote. I want to clear all the account and password.
Is it possible or not?
CCValerie
Official Employee
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974 Messages
4 years ago
Hi there, @user_00ab08, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear you have experienced issues when previously getting support. Please rest assured you have reached the right team for assistance! I would like to confirm, are you wanting to clear an account from a specific app, such as Netflix or Amazon Prime, or are you wanting to clear your Xfinity account?
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rtroeh
Visitor
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1 Message
4 years ago
I need to factory reset mine as well. I want to return it, but want to make sure that it is logged out of all accounts, and off of my wifi network before it leaves my possession.
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