U

Visitor

 • 

1 Message

Fri, Aug 5, 2022 1:59 AM

Why does my flex quit after so long?

Every time I try to watch something it starts and then my screen goes black and it goes back to the main screen? My router is hardwired to my flex.

Official Employee

 • 

382 Messages

12 d ago

Thank you for reaching out to us about your Flex @user_7e7789. We are happy to work with you on troubleshooting your equipment. Please feel free to send us your full name and complete address in a direct message. Here are the steps for being able to do so: 

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://comca.st/3QnvXzV


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://comca.st/3JCy5BJ for an example. 

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