1 Message

Sat, Feb 19, 2022 5:49 AM

Stolen flex box

My roommates stole my flex box from where it was, unused and untouched from when I got it two years ago and claim they don’t have it. They are very manipulative and have repeatedly messed with my internet before, causing many issues. I am moving out of the house but I have to return my equipment and do not have the flex box because of my situation. I don’t not want to be charged hundreds for equipment I never used and that was stolen from me. 


Official Employee


698 Messages


Hello, @user_2f0db1. I am glad that you reached out so we can help with the equipment. I know that must be stressful to go through. I have dealt with my share of roommates in the past and understand what you are going through.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here