bbeyeler's profile



1 Message

Tue, Sep 20, 2022 7:38 PM

No 'Direct Messaging' icon to contact support

When I'm signed into the forums, I don't see a Direct Messaging icon in the top right of the forums as I see support keep directing others to.

Where do contact support to cancel a subscription?

Official Employee


143 Messages

2 d ago

@bbeyeler Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


See for an example.

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