U

Visitor

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2 Messages

Sun, Oct 3, 2021 8:22 PM

Closed

My Flex Box is getting error ENT-22013 and is stuck on the "settings, account, help" page.

I've restarted both the box and modem but its still stuck, the Wi-Fi looks to be connected as well.

Visitor

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2 Messages

10 m ago

I am having the exact same issue

Visitor

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2 Messages

10 m ago

Not very impressed by xfinity support right now.

Visitor

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2 Messages

@user_649a96 Frustrating to say the least….

Visitor

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1 Message

Same here.  Was trying to watch hbomax and it said my subscription had run out, which it hasn't, works on xfinity site, just not on flex or firetv.

Official Employee

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3.3K Messages

Hey, @vb1129! I'm glad you reached out to us here about this issue too. Have you had the chance yet to restart either your flexbox, fireTV or internet gateway to see if that helps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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XfinityAnna

Official Employee

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650 Messages

10 m ago

Thank you for reaching out over Xfinity Forums @user_649a96. I am sorry to hear you have been receiving that error when attempting to use the Flex Box. That error indicates a "software issue". Normally, restarting the box would take care of the problem. I am going to attempt to send the box some signals from my end. I have received your private message and will continue to help in private. We certainly appreciate your loyalty to Comcast. I promise you have reached the right team to help. 

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