1 Message

Sat, Feb 19, 2022 5:54 PM

Internet Speeds Unreliable

I have my laptop hooked up to my router via an ethernet cord but I'm only clocking 25 mbps compared to my phone getting 300+ mbps. I don't want want to pause devices on my internet due to a roommate using the wifi too, but he also runs into the same issue. We only have 5 devices linked to the the xfinity hub. I pay 120 dollars for the 1Gbps service and get screwed over on speeds. I have the newest firmware update, newest windows update. No matter the solution online on google, this does not fix it. Any ideas or should I leave comcast/xfinity all together because of their ineptitude to provide quality internet?

Official Employee


328 Messages


@user_5a67fa Thank you for reaching out and for bringing this to our attention. I definitely understand how frustrating that can be especially since you are paying for higher speeds.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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