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user_elok8f
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Visitor

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2 Messages

Monday, January 26th, 2026 9:04 AM

Flex

I'm looking to find out how to remove these flex box charges from my account? Xfinity mailed this to me unsolicited years ago and I've never used it, or asked for it.  I've never signed up or used this service and I'd like to get all the money that I've been billed for this service credited. 

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1 month ago

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XfinityJosephA

Official Employee

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2.2K Messages

2 months ago

Hello @user_elok8f our team will help you with your billing and Flex service concern. There is typically no charge for the first Flex box. Are you seeing a charge on a closed account or a charge for a second box?

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user_elok8f

Visitor

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2 Messages

@XfinityJosephA​ So I have 2 flex boxes that I never asked for, and never ordered, and have never used. Originally they came with a free promo and I never used them because I only have one TV and it is a smart TV so the boxes are unnecessary.  I tried contacting customer support online and they referred me to calling in, I did that and the guy gave me a ticket # (ECM00193498387) but they are still showing on my account

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1 month ago

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XfinityRichard

Official Employee

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3K Messages

Good Morning, @user_elok8f  I'm sorry for the trouble you are having trying to get those boxes removed from your account. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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