1 Message

Sun, Feb 20, 2022 1:20 AM


I have the internet plan and my bill says I have the free Flex add on but I never received a Flex box. When I try to add it from my account page I keep getting an error. How do I get the box?

Official Employee


380 Messages


Hello, @user_20b711! We appreciate you reaching out to us here on our forums, and we are happy to help look into Flex for you. We need to pull up your account to check the details, so we'll need for you to send us a Direct Message with your name and address. 


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

forum icon

New to the Community?

Start Here