Hello @user_4d0bd0! Thank you so much for reaching out to us here via our Forums platform. Adding additional content to your Flex box should not slow down your speeds. Normally slower speeds are associated with how many devices are connected to your internet, if there is a splitter attached to your modem, possibly an issue with your modem or line. I can help by looking further into this. Send us a DM to start.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinitySelena
Official Employee
•
382 Messages
8 d ago
Hello @user_4d0bd0! Thank you so much for reaching out to us here via our Forums platform. Adding additional content to your Flex box should not slow down your speeds. Normally slower speeds are associated with how many devices are connected to your internet, if there is a splitter attached to your modem, possibly an issue with your modem or line. I can help by looking further into this. Send us a DM to start.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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